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Services and Voluntary Termination
Hello,
I have a bit of a dilemma.
Before servicing my car, I input the CURRENT estimated mileage into the Arnold Clark website. Because I booked my service a month in advance, I entered 29000 miles. On the day of the actual service, a month later, my car was serviced at 31000 miles.
The day of the service comes around and the branch has a mass power outage on their network. They input my estimated mileage of 29000 (from the month prior) as the service figure instead of the actual 31000 mileage figure. I never received an invoice due to the network outage, so went on with my life not realising this error had occurred.
I followed my car's service prompt on the dashboard and take the car in for its next service at 41000 miles. There was no system outage this time and the mileage was accurately recorded as 41000 on their database. It is during this service I realise the prior error, but because it is my word against theirs, they said there is nothing they can do.
Basically, if I VT my car in the future, it will look like one service was not serviced under the manufacturer guidelines because there was a 2000 mileage delay in-between services (29000 - 41000 miles is recorded instead of the real 31000 - 41000 miles).
Will this impact me being able to VT the car?
Mike
I have a bit of a dilemma.
Before servicing my car, I input the CURRENT estimated mileage into the Arnold Clark website. Because I booked my service a month in advance, I entered 29000 miles. On the day of the actual service, a month later, my car was serviced at 31000 miles.
The day of the service comes around and the branch has a mass power outage on their network. They input my estimated mileage of 29000 (from the month prior) as the service figure instead of the actual 31000 mileage figure. I never received an invoice due to the network outage, so went on with my life not realising this error had occurred.
I followed my car's service prompt on the dashboard and take the car in for its next service at 41000 miles. There was no system outage this time and the mileage was accurately recorded as 41000 on their database. It is during this service I realise the prior error, but because it is my word against theirs, they said there is nothing they can do.
Basically, if I VT my car in the future, it will look like one service was not serviced under the manufacturer guidelines because there was a 2000 mileage delay in-between services (29000 - 41000 miles is recorded instead of the real 31000 - 41000 miles).
Will this impact me being able to VT the car?
Mike
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