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We went to bell insurance in september 2008 for quote and accepted and gave debit card payment over fone... We then waited on documents that never arrived but we also got quote from another company and we accepted that so we sent letter to bell insurance within 5 days askin them to cancel the policy we accepted.
We never heard anythin from them until my husband got email askin fro no claims discount certificate from previous insurers.. We thot our letter in post just crossed paths with their email so we ignored it.
The car then had a fault which we couldnt afford to repair till end of december so it was parked in driveway and we cancelled insurance with other company by letter and they sent us confimration it was cancelled so we thot things where fine until in january bell insurance started houndin us askin for £84 coz they had insured us until 9th January 2009.
We recieved no letters from them until that time, even no more emails o we didnt think anythin was amiss.
Anyways, they want the money now and altho I wrote to them tellin them we aint payin because we cancelled within 7days, they foned me and argued with me on fone even tho I said i cancelled within the 7days period...They said they didnt recieve no letter and because we didnt take new insurance till 9th january, that means we need to pay them because they insured us till that date.
I asked how they got the date and they explained they checked the database so I asked if they checked database, surely that would have gave details of husbands no claims bonus so why ask for it by email a month after we cancelled and the lady just told me to send cheque in post asap and the matter will be resolved.
Do we have to pay?..I dont see why because we cancelled within 7days.
Can anyone help please......Thanx :cry:
We never heard anythin from them until my husband got email askin fro no claims discount certificate from previous insurers.. We thot our letter in post just crossed paths with their email so we ignored it.
The car then had a fault which we couldnt afford to repair till end of december so it was parked in driveway and we cancelled insurance with other company by letter and they sent us confimration it was cancelled so we thot things where fine until in january bell insurance started houndin us askin for £84 coz they had insured us until 9th January 2009.
We recieved no letters from them until that time, even no more emails o we didnt think anythin was amiss.
Anyways, they want the money now and altho I wrote to them tellin them we aint payin because we cancelled within 7days, they foned me and argued with me on fone even tho I said i cancelled within the 7days period...They said they didnt recieve no letter and because we didnt take new insurance till 9th january, that means we need to pay them because they insured us till that date.
I asked how they got the date and they explained they checked the database so I asked if they checked database, surely that would have gave details of husbands no claims bonus so why ask for it by email a month after we cancelled and the lady just told me to send cheque in post asap and the matter will be resolved.
Do we have to pay?..I dont see why because we cancelled within 7days.
Can anyone help please......Thanx :cry:
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