Moneybarn VT

[Gillington80]

I have voluntarily terminated my HP agreement with Moneybarn after paying 50%, now they are saying that even though the inspection has come back as being ok, the car must now go to auction and Ill be liable to pay the difference in value? Is this correct? Now they are saying this could be 6-8 weeks before they can finance me on a new car, so in the meantime Im without a car. I thought Voluntary Surrender was when they put the car to auction and billed be the difference if there was any. Any experts able to explain to me?

[ostell]

You are correct, the office are wrong. But check that they know you VTed the car

[Gillington80]

You are correct, the office are wrong. But check that they know you VTed the car

Thank you for your response, I rang them yesterday and managed to speak with a lady who knew what she was talking about. I was correct. The matter has now been sorted and my account with MB has now been closed with further training being provided to the girl who said VT and VS were the same thing.