VW financial services issue.

[Smithy6890]

Ok, so I know we are all going through a really bad time just now and in the grander scale of things, this isn’t that important but it’s the wording of the VW emails that concerns me. My agreement was terminated early March and at that time I was advised BCA would be in touch to collect the vehicle. However, at that time they provided me with a 4 week appointment, which meant that my insurance on the car would lapse, (insurance already transferred to the new car) leaving 2 days uncovered. Initially, it was £33 to cover it for one week. I emailed VWFS and asked them (politely) to arrange an earlier uplift - declined. I later contacted my insurer and they extended the policy by 1 month free of charge due to the current situation - I think most insurers are doing likewise. 4 days before the arranged “collection day” I received a text from BCA cancelling the appointment due to Coronavirus (understandable) As a result, and to keep myself right, I emailed VWFS and asked them what their position was in regards to protecting their asset whilst it was in my care. Reply was that I am “legally obliged to tax, MOT, insure and maintain the vehicle until the collection can be arranged”. I’ve read the guide docs on VT (very helpful) and responded accordingly quoting the Consumer credit act but it’s falling on deaf ears. They’ve now just replied repeating the earlier instruction. *Am I being unreasonable here or should VWFS have a more considerate approach ?. The car is in our driveway and the space is required for two other cars. Any thoughts / guidance please ?*

[ostell]

So you have VTd it and therefore they are the owners.* You* could transfer registered keeper status to them make them liable for tax and insurance.* But give them sufficient notice to arrange.* Or SORN it.

[Smithy6890]

Thanks for responding , I’ve asked them to provide me with the legislation / contract document that requires me to comply with their instruction but it just falls on deaf ears. In any event, that contract is now null and void as of the termination date. I’ll give them 7 days notice to arrange this or I’m completing the V5 accordingly. Can you steer me towards any letter templates available that would provide appropriate wording ?