Audi / VW finance excess charges following Voluntary Termination

[LMac]

Hi,




looking for a some advice or guidance on how best to approach my current situation with Audi (VW fiance)




I voluntarily terminated my contract with Audi in early September and my car was collected by BCA on 09.10.19 as part of the process. I was aware that I had gone quite significantly over my mileage allowance so I knew I would receive a bill for this regardless.




Howver during the inspection by BCA they found £753.60 worth of estimated damage, however the two workers both stated that they were in their view within fair wear and tear standards and soft the age of the car it is in “pristine condition” (2016 Q3) they added that if Audi say otherwise then I should challenge this.




Today I have received my end of contract invoice from Audi with the full £753 worth of refurbishment costs being charged which when including their VAT goes up to £904. They state that the items fell below the standards of fair wear and tear. They have not broken down the charges nor have I received anything from BCA with the breakdown. My darling excess mileage is £706 plus VAT totalling £847.




Whilst I don’t feel I can confidently dispute the mileage (though I know on here it states otherwise) I do believe that the majority of the refurbishment costs are unfair and took several photos and videos ahead of collection to support a possible dispute.




if anyone has any experience with VW of this nature or step by step advice on how to challenge I would be almost grateful.




Thank you :-)

[LMac]

R0b I think I’ve created a separate thread now.

[R0b]

Hello

I'm not sure what it is you are really asking for. There's plenty of threads on here about Audi and the VW Group all are pretty much the same circumstances. If you are waiting for someone to give you their experience then you might be waiting some time because not everyone reports back.

There's no magic cure for disputing charges raised by the finance company - you only have two options which is to dispute the charges or accept them and pay up. If Audi truly believe that they are entitled to the refurbishment fees and the excess mileage charges then they can commence legal proceedings, otherwise it's simply an invoice that is in dispute.

I suggest you use the search function and you'll no doubt find plenty of recent threads about the same issue, but other threads relating to other finance companies are also applicable. I've put up enough varying letter responses so you should be able to find one.