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I VT’d my Nissan to RCI finance and they are looking to claim excess mileage from me. The claim is around £800. I sent the excess mileage template letter from this site stating the 50% payment rule and I deemed the matter closed (they are also claiming £200 for damage)
their response is is as follows
The excess mileage is a contractual charge stated on page 2 of your agreement documents. This confirms that mileage will be charged on the ending or earlier ending of the agreement, section 11 of your Terms and Conditions states that the mileage will be proportionately reduced to the reduced term. The excess mileage charge would stand.
Regarding the damages, as advised in the previous email we removed the said damage due to the images not showing this clearly, we are not stating this is incorrect from the inspector as they are trained under the BVRLA to follow their guidelines. We are just stating that we are unable to see clearly the damage they have seen.
can someone please advise what my next steps should be
their response is is as follows
The excess mileage is a contractual charge stated on page 2 of your agreement documents. This confirms that mileage will be charged on the ending or earlier ending of the agreement, section 11 of your Terms and Conditions states that the mileage will be proportionately reduced to the reduced term. The excess mileage charge would stand.
Regarding the damages, as advised in the previous email we removed the said damage due to the images not showing this clearly, we are not stating this is incorrect from the inspector as they are trained under the BVRLA to follow their guidelines. We are just stating that we are unable to see clearly the damage they have seen.
can someone please advise what my next steps should be
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