VT my bike but they still took money from my account

[Kimmybe89]

Hi

sorry if this has already been covered but I sent a letter to start the process of a Voluntary Termination on the 20th April. The company wrote back on the 27th April acknowledging the communication saying I had paid up to the required amount and that I had no arrears. Yet on the 1st May they still took a monthy payment out of my bank account. Am I in any fair standing to ask for a refund? The collection service did not come to retrieve the motorbike till 4th May is this maybe why they still took money from my account??

Thanks

[beaconsman]

Cancel the standing order/direct debit as you have returned the goods under the agreement, just make sure you have fully read and understood the terms of of a VT and of the original clause in the contract of PCP (I presume).

[jojopa]

Hi, New to this I'm looking for advice please on close brothers finance voluntary termination on motorbike. Paid £1,000 deposit on motorbike and my agreement ends in November 9 months left i owe £4,000 on finance, all payments up to date never missed all MOts etc brand new tyres on my advice is my husband had a accident at work and had finders amputated dominant hand and has no grip so he's been told he cant ride his bike, we don't have the money to pay the outstanding finance. We have a small dent in the tank but hasn't cause any paint to come off that it. everything else is fine. so we are looking at this and have been told what ever the bike goes at auction doesn't matter and we aren't liable if it sells for under what's left on the finance we may only be liable for any costs if its out of the wear and tear situation but to me this seems are best option as if they come back with a 500 bill for repairs im sure i could get that or she said we could pay for these monthly. looking for advice or if anyone has been successful for VT

Also is there a template please i can use to write