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I VT'd on my 4 year Audi lease in January 2/3 months early as I was quite over on mileage and also I had a new job that did not require a commute any longer.
As part of the assessment on the vehicle some itemised refurbishment costs were outlined coming to £299.03+vat. 4 items:
Alloy Rim Spoke Damage - 36.00
Tyre Below Tread - 116.63
Rear Bumper Damage - 110.40
Roof Dent - 36.00
None of which were contested. I was informed that the tyre had to be fixed before the car was taken away as BCA would not touch the car with tyre below tread.
The following day I got the tyre replaced and fixed the bumper scratches with a local garage. An invoice for these works was give to BCA the following day (So they knew the tyre has been replaced) and they took the car away.
Fast forward 2-3 weeks to this week. I receive a letter from Audi with an end of contract invoice. It has 2 items on it:
Refurbishment Costs
Excess Mileage Fee
The refurbishment costs are not itemised on this bill and they come to..................... £299.03+vat
I was going to send the standard template for challenging the excess mileage but I didn't want to do that until the refurbishment costs are resolved. Should I add something into the excess mileage letter template about this? Or tackle the issues separately? The refurbishment costs really do make no sense. If the tyre cost was something that I had to fix compulsory before the car was taken, how on earth has it remained on the bill?
Thanks
Paul
As part of the assessment on the vehicle some itemised refurbishment costs were outlined coming to £299.03+vat. 4 items:
Alloy Rim Spoke Damage - 36.00
Tyre Below Tread - 116.63
Rear Bumper Damage - 110.40
Roof Dent - 36.00
None of which were contested. I was informed that the tyre had to be fixed before the car was taken away as BCA would not touch the car with tyre below tread.
The following day I got the tyre replaced and fixed the bumper scratches with a local garage. An invoice for these works was give to BCA the following day (So they knew the tyre has been replaced) and they took the car away.
Fast forward 2-3 weeks to this week. I receive a letter from Audi with an end of contract invoice. It has 2 items on it:
Refurbishment Costs
Excess Mileage Fee
The refurbishment costs are not itemised on this bill and they come to..................... £299.03+vat
I was going to send the standard template for challenging the excess mileage but I didn't want to do that until the refurbishment costs are resolved. Should I add something into the excess mileage letter template about this? Or tackle the issues separately? The refurbishment costs really do make no sense. If the tyre cost was something that I had to fix compulsory before the car was taken, how on earth has it remained on the bill?
Thanks
Paul
