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I know this problem has probably being covered previously but I am new to the forum and would like a little help here please.
I took out a 4 year PCP finance with VWFS on a brand new Audi with a mileage agreement of 12000 miles per annum and not to exceed the maximum total mileage of 49000 miles.
All payments were made on time up to and including the final one before the VT. I have now gone though the voluntary termination of the agreement after 42 months - so was well over the 50% VT settlement figure.
When the car was inspected, the guy from British Car Auctions told me there were a couple of scratches (which I did know about - usual supermarket type of people walking past with coat zips etc), that would be liable for repair and he put these down on his inspection report at £120 (at the time he advised me that rather than having these repaired myself it would be better just to hand the car back as it was). But other than this he said the car was in really good condition. I signed the inspection report without questioning whether I was required to do this (looks like on further investigation I maybe shouldn't have with hind sight but at the time I thought it was a requirement).
The car was then collected a week later and again before it was driven away, the guy collecting it again inspected it - it does state on Audi's VT form that 'please note, the collection driver is not a qualified vehicale inspector, the inspection carried out by the driver is to ensure the vehicle is road legal'. He pointed out a small dint on the bumper which I had no knowledge of as it was not easily visible but I argued it with him this time and told him that it had not been picked up on the previous inspection and I wasn't happy with his assessment. He then told me that an email report and collection document would be emailed through to me. but to date - over 2 weeks on this has not arrived in any email or written letter. I did photograph the damage pointed out and the car in general just as a back up if there were any issues.
In the meantime I have sent back the DVLA V5 document with the recorded mileage at the time of collection being 47463. (photographed this just in case)
Now I have received an End of Contract Invoice from Audi with the following charges:
Refurbishment costs £131.40 + 20% vat (£26.28) @ £157.68
Excess Mileage fee £251.83 + 20% vat (50.37) @ £302.20
There is no information regarding how they have arrived at the excess mileage charge and the extra charge for refurbishment costs.
I presume that I can challenge both these figures under the CCA terms using a version of the letter templates on the forum, especially as seen as I did not actually go over the mileage figure shown on the agreement (I could have parked the car up until the end of the agreement) and 2) I have no information relating to the additional 'refurbishment' charge from the original £120 advised on the first inspection.
Please could someone help me by clarifying where I stand - Thank you
I took out a 4 year PCP finance with VWFS on a brand new Audi with a mileage agreement of 12000 miles per annum and not to exceed the maximum total mileage of 49000 miles.
All payments were made on time up to and including the final one before the VT. I have now gone though the voluntary termination of the agreement after 42 months - so was well over the 50% VT settlement figure.
When the car was inspected, the guy from British Car Auctions told me there were a couple of scratches (which I did know about - usual supermarket type of people walking past with coat zips etc), that would be liable for repair and he put these down on his inspection report at £120 (at the time he advised me that rather than having these repaired myself it would be better just to hand the car back as it was). But other than this he said the car was in really good condition. I signed the inspection report without questioning whether I was required to do this (looks like on further investigation I maybe shouldn't have with hind sight but at the time I thought it was a requirement).
The car was then collected a week later and again before it was driven away, the guy collecting it again inspected it - it does state on Audi's VT form that 'please note, the collection driver is not a qualified vehicale inspector, the inspection carried out by the driver is to ensure the vehicle is road legal'. He pointed out a small dint on the bumper which I had no knowledge of as it was not easily visible but I argued it with him this time and told him that it had not been picked up on the previous inspection and I wasn't happy with his assessment. He then told me that an email report and collection document would be emailed through to me. but to date - over 2 weeks on this has not arrived in any email or written letter. I did photograph the damage pointed out and the car in general just as a back up if there were any issues.
In the meantime I have sent back the DVLA V5 document with the recorded mileage at the time of collection being 47463. (photographed this just in case)
Now I have received an End of Contract Invoice from Audi with the following charges:
Refurbishment costs £131.40 + 20% vat (£26.28) @ £157.68
Excess Mileage fee £251.83 + 20% vat (50.37) @ £302.20
There is no information regarding how they have arrived at the excess mileage charge and the extra charge for refurbishment costs.
I presume that I can challenge both these figures under the CCA terms using a version of the letter templates on the forum, especially as seen as I did not actually go over the mileage figure shown on the agreement (I could have parked the car up until the end of the agreement) and 2) I have no information relating to the additional 'refurbishment' charge from the original £120 advised on the first inspection.
Please could someone help me by clarifying where I stand - Thank you
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