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Re: Received PCN for parking 11 minutes after ticket expired
http://popla.co.uk/faqs-and-advice
What if I am not happy with the assessor’s decision?
POPLA is a one stage process and there are only two possible outcomes for an appeal brought to our service: either the appeal is allowed or it is refused. We understand that it is disappointing and even frustrating when an appeal results in an outcome that you were not hoping for, however, our role as an impartial appeals service means that quite simply, we must base our decisions upon the factual evidence presented to us. If it is clear that a procedural error has been made during the assessment of your appeal, we might review the case and make changes where we deem necessary.
The popla appeal was
1. BPA code of practice - contract etc
This was not considered, judging by the reasoning.
2. Signage.
They did rule on this.
3. Standing.
Again no mention of this.
4. Keeper liability.
No mention of it or even whether it does or doesn't apply.
5. Equalities act
Although the assessor has latched on to the sick child they have made no decision as to whether the equalities act has been breached or not.
I would certainly point out the 3 of the 5 appeal points were never considered and a 4th was only vaguely touched upon. complaints@popla.co.uk
M1
http://popla.co.uk/faqs-and-advice
What if I am not happy with the assessor’s decision?
POPLA is a one stage process and there are only two possible outcomes for an appeal brought to our service: either the appeal is allowed or it is refused. We understand that it is disappointing and even frustrating when an appeal results in an outcome that you were not hoping for, however, our role as an impartial appeals service means that quite simply, we must base our decisions upon the factual evidence presented to us. If it is clear that a procedural error has been made during the assessment of your appeal, we might review the case and make changes where we deem necessary.
The popla appeal was
1. BPA code of practice - contract etc
This was not considered, judging by the reasoning.
2. Signage.
They did rule on this.
3. Standing.
Again no mention of this.
4. Keeper liability.
No mention of it or even whether it does or doesn't apply.
5. Equalities act
Although the assessor has latched on to the sick child they have made no decision as to whether the equalities act has been breached or not.
I would certainly point out the 3 of the 5 appeal points were never considered and a 4th was only vaguely touched upon. complaints@popla.co.uk
M1
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