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UKPC stated:
We have carefully considered your appeal based on the information you have provided and the evidence supporting the parking charge. In this instance having completed our assessment, we consider the parking charge to have been correctly issued. However, based on the evidence you have provided, we have decided to reduce the charge to £20, if payment is received within thirty-five days of this letter.
Please note your vehicle registration number was entered incorrectly, therefore the parking tariff payment was invalid. However, as a gesture of goodwill the charge has been reduced to £20.
They have not stated whuch number was entered, thus how can one evaluate whether the error was minor (cancel the fine) or reduce to £20, or whether it was even wrong?
Should they have provided this data when they accepted the parking fee was paid?
Does POPLA expect this data to be provided during UKPC's appeal process and before referring the right to appeal to POPLA?
Its seems POPLA website is silent on this in their transparency statement:
POPLA state:
Motorists with evidence of a minor keying errors (e.g. one digit incorrect) should have their parking charge notice cancelled by the parking operator during their own internal appeals process. If we see evidence of a minor keying error, we will cancel the charge.
Motorists with evidence of major keying errors (e.g. the whole registration incorrect) should be offered a £20 reduced payment to settle the case during the parking operators appeal process. If the operator has not offered this reduced payment, we will allow the motorist to appeal. If the operator has offered the reduced payment and you choose to appeal anyway, we will refuse the appeal and the operator will expect you to pay the full parking charge amount. You cannot make a decision requiring them to maintain the £20.
We have carefully considered your appeal based on the information you have provided and the evidence supporting the parking charge. In this instance having completed our assessment, we consider the parking charge to have been correctly issued. However, based on the evidence you have provided, we have decided to reduce the charge to £20, if payment is received within thirty-five days of this letter.
Please note your vehicle registration number was entered incorrectly, therefore the parking tariff payment was invalid. However, as a gesture of goodwill the charge has been reduced to £20.
They have not stated whuch number was entered, thus how can one evaluate whether the error was minor (cancel the fine) or reduce to £20, or whether it was even wrong?
Should they have provided this data when they accepted the parking fee was paid?
Does POPLA expect this data to be provided during UKPC's appeal process and before referring the right to appeal to POPLA?
Its seems POPLA website is silent on this in their transparency statement:
POPLA state:
Motorists with evidence of a minor keying errors (e.g. one digit incorrect) should have their parking charge notice cancelled by the parking operator during their own internal appeals process. If we see evidence of a minor keying error, we will cancel the charge.
Motorists with evidence of major keying errors (e.g. the whole registration incorrect) should be offered a £20 reduced payment to settle the case during the parking operators appeal process. If the operator has not offered this reduced payment, we will allow the motorist to appeal. If the operator has offered the reduced payment and you choose to appeal anyway, we will refuse the appeal and the operator will expect you to pay the full parking charge amount. You cannot make a decision requiring them to maintain the £20.
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