Asda parking smart parking fine - won

[Cheryl1957]

Re: Asda parking smart parking fine

well i had a response and they are not for moving

Alex Chappell <alex.chappell@smartparking.com>	Jan 4 (2 days ago)
to me

***PLEASE DO NOT REPLY - PLEASE FORWARD ANY CORRESPONDENCE TO INFO@SMARTPARKING.COM QUOTING YOUR PCN NUMBER***

Dear Sir/Madam,

Thank you for your recent communication.

We would like to inform you, you were previously advised to logged an appeal via the website, as we received no appeal within the 28 days as per the British Parking Association Code of Practice (paragraph 22.7), all appeals must be submitted to us within 28 days of the Notice to Keeper being issued. Due to the length of time your PCN has been open, we have now referred this to a debt recovery company (Debt Recovery Plus) who are handling the matter on our behalf. Please contact them directly if you wish to discuss this further.

Debt Recovery Plus: 0208 234 6775 or 0141 301 2355

Kind Regards,


Alex Chappell
PCN Processing Officer
Smart Parking Ltd

Email: alex.chappell@smartparking.com

i emailed back advising i had tried to appeal

As i have advised you on numerous occasions your website did not work , i have several attempts over the weeks following in the original letter screen dumped on my PC, i also emailed in at the time to advise you it would not let me appeal and i wished to do so ,i refer to my email dated the 22.10.15 i continued to try and appeal right up until 27.10.15 , still it would not work ,i can produce these as proof , i sent in a postal appeal which also contained personal letters from consultants and i am rather concerned that these have been misplaced by yourselves , as per previous mail i still feel , due to your failings to afford me the correct appeals procedure we still have the right to appeal.
I would also like a copy of your complaints procedure and an official complaint logging , plus a phone number to your complaints team

their reply

Mamun Ahmed <mamun.ahmed@smartparking.com>	Jan 5 (1 day ago)
to me

***PLEASE DO NOT REPLY - PLEASE FORWARD ANY CORRESPONDENCE TO INFO@SMARTPARKING.COM QUOTING YOUR PCN NUMBER***

Dear Sir/Madam,

Thank you for your recent communication.

If you wish to make a complaint please do this in writing and send this to the below address and the matter will be looked into by our complaints team. If you wish to discuss the PCN further you will need to contact DRPL.

Kind Regards,

Mamun Ahmed
PCN Processing Officer
Telephone: 0845 230 3081
mamun.ahmed@smartparking.com

[mystery1]

Re: Asda parking smart parking fine

Well the choices are :-

1. Pay.

2. Ignore all bar court papers and if they arrive defend on no keeper liability which should be pretty straightforward.

3. Name the driver and let them appeal themselves.

I'd do 2 but 3 may be best for you.

M1

[Cheryl1957]

Re: Asda parking smart parking fine

Just to let you all know that Asda have stepped in on our behalf , they have contacted smart parking to cancel the fine, The woman from asda told my daughter they have loads of problems with the smart parking and the debt people, we have to go to customer services tomorrow and pick up the cancellation notice for our own records , DRP are like a dog with a bone and won't let it go yet, they are still being extremely vile and nasty on the phone threatening court action but at least we know we can now ignore their threats. thanks for all your previous advice , Just thought it might be helpful for others to know this, speak to admin at asda , they have been great, well done them

[Celestine]

Re: Asda parking smart parking fine - won

Fantastic - good on Asda for seeing common sense in this situation. Bad on Asda for allowing such rotten scoundrels run their car parks!