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Parking eye wrong registration put in ticket machine - Won

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  • Parking eye wrong registration put in ticket machine - Won

    My wife parked her car in a hotel car park managed by parking eye. She paid £3 in cash for 3 hours parking and received a ticket which she placed on the dash board. She has received a parking charge notice which has a photo of the car with an arrival and departure time and a time in the car park of 2hrs 25mins.
    She didn't keep the ticket. As she doesn't normally drive this car she thinks she may have wrongly entered the characters on the number plate. We have appealed to Parking Eye but have not received a reply but we have received a reminder of the PCN. She did pay and we assume that the ticket machine will have a record showing the incorrectly entered reg no we have asked Parking Eye to check the record for tickets issued at the time of arrival and to check if this wrongly entered reg has not left the park which would confirm that she has paid albeit for the wrong registration no. Should she continue with the appeal or pay the charge?
    Tags: None

  • #2
    Re: Parking eye wrong registration put in ticket machine

    Parking Eye are actually pretty good at cancelling when you paid, particularly if a copy of the ticket is given to them. The reminder is either crossed post or lost post. I would chase them and if they say they haven't got it https://www.parkingeye.co.uk/contact-us/

    M1

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    • #3
      Re: Parking eye wrong registration put in ticket machine

      As I mentioned my wife paid cash and didn't keep the ticket (who would have?) your last sentence seems incomplete "and if they say they haven't got it" then what??

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      • #4
        Re: Parking eye wrong registration put in ticket machine

        Originally posted by Parkingpop View Post
        As I mentioned my wife paid cash and didn't keep the ticket (who would have?) your last sentence seems incomplete "and if they say they haven't got it" then what??
        Submit it again via the link

        M1

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        • #5
          Re: Parking eye wrong registration put in ticket machine

          The appeal letter was signed for and I sent them an email asking for a reply the email was sent via their police tab

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          • #6
            Re: Parking eye wrong registration put in ticket machine

            Originally posted by Parkingpop View Post
            The appeal letter was signed for and I sent them an email asking for a reply the email was sent via their police tab

            In that case you'll be fine.

            M1

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            • #7
              Re: Parking eye wrong registration put in ticket machine

              You were right M1, had letter from Parking Eye cancelling the charge. Thanks for your help.

              Comment

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