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I have had a very similar issue with Premier Parking as the original thread.
We were attending a friends wedding near Braunton and stopped in the Exeter Road car park to get some chips on Sunday evening at 17:56 and stayed for 23 min (according to the PCN). It was dark and the car park is basically unlit and signs don't make it clear that the charges apply 24x7 (?) . Based on the inadequate signage, we assumed it was a public car park and there would be no charge at this time...
We received a parking charge (PCN) a few days later and feel this is totally unjustified, and judging by other responses - is obvious their signage is unclear and poorly lit.
I have already sent a rejection letter to Premier Park, but they are insisting that we provide the name of the driver, before they will consider the appeal letter. What advice would you give us (you indicate earlier not to name the driver)? How can we get a POPLA number, if Premier won't issue one...?
The email from Premier Park is below.
BTW - It also appears they are changing their paperwork in response to POPLA appeals, as they also now cite a response on the ICO in their Ts&Cs.
Thank in advance for your guidance.
"We write to acknowledge receipt of your recent online appeal, on behalf of the driver, appealing against the issuing of a Parking Charge Notice (PCN) to the vehicle.
In order for us to fully assess your appeal we must request that the details of the driver of the vehicle at the time of the contravention are supplied; this must include their full name and serviceable UK postal address. If you are unwilling or unable to provide these details the registered keeper of this vehicle will remain liable for this PCN.
This information should be provided by 21st December 2016. Please note, we are unable to place this PCN on hold until these details are received. Please be advised that Premier Park Limited will not reply to any correspondence until after the above date, if the requested information is not provided.
If you would like to view our photographic evidence, please visit www.pcnpayments.com
Please respond by submitting the driver details on a new contact form at appeals.premierpark.co.uk"
We were attending a friends wedding near Braunton and stopped in the Exeter Road car park to get some chips on Sunday evening at 17:56 and stayed for 23 min (according to the PCN). It was dark and the car park is basically unlit and signs don't make it clear that the charges apply 24x7 (?) . Based on the inadequate signage, we assumed it was a public car park and there would be no charge at this time...
We received a parking charge (PCN) a few days later and feel this is totally unjustified, and judging by other responses - is obvious their signage is unclear and poorly lit.
I have already sent a rejection letter to Premier Park, but they are insisting that we provide the name of the driver, before they will consider the appeal letter. What advice would you give us (you indicate earlier not to name the driver)? How can we get a POPLA number, if Premier won't issue one...?
The email from Premier Park is below.
BTW - It also appears they are changing their paperwork in response to POPLA appeals, as they also now cite a response on the ICO in their Ts&Cs.
Thank in advance for your guidance.
"We write to acknowledge receipt of your recent online appeal, on behalf of the driver, appealing against the issuing of a Parking Charge Notice (PCN) to the vehicle.
In order for us to fully assess your appeal we must request that the details of the driver of the vehicle at the time of the contravention are supplied; this must include their full name and serviceable UK postal address. If you are unwilling or unable to provide these details the registered keeper of this vehicle will remain liable for this PCN.
This information should be provided by 21st December 2016. Please note, we are unable to place this PCN on hold until these details are received. Please be advised that Premier Park Limited will not reply to any correspondence until after the above date, if the requested information is not provided.
If you would like to view our photographic evidence, please visit www.pcnpayments.com
Please respond by submitting the driver details on a new contact form at appeals.premierpark.co.uk"
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