Parking eye help

[leenebean26]

New here so hi to everyone. I have a problem with parkingeye. On 19th August I took my son for a job interview, I parked in a car park and purchased a ticket for up to 2 hours. I left the car park after just over half an hour. I received a parking charge notice for £100 for not having a ticket. I sent a photo of my purchased ticket and assumed that would be the last of it until today. They have now decided that I got the ticket because the full reg of my car wasn't entered but as a good will gesture I can pay £20 within 14 days and if not it will be the full amount again. Can someone please tell me what I should do. Thanks

[mystery1]

Re: Parking eye help

Did you enter the full reg or is the machine crap ?

Have you spoken to the management of retailers or whoever the land is occupied by ?

M1

[leenebean26]

Re: Parking eye help

My son got the ticket and only put the numbers in. I don't know who owns the land as I'm not from Derby where the car park is but I will be going there to have a look at the machine.

[ostell]

Re: Parking eye help

By chance did the signage say enter the number, or similar? Your son followed the instructions.

[leenebean26]

Re: Parking eye help

In all honesty I have no idea without going back there to check which I will be doing.

[leenebean26]

Re: Parking eye help

I've just been and checked and it does say to enter full reg. I understand that he's not put full reg in but we did pay for parking

[mystery1]

Re: Parking eye help

Have they issued a popla code to you ?

M1

[leenebean26]

Re: Parking eye help

What is one of those?

[mystery1]

Re: Parking eye help

10 digit number that allows another appeal to http://popla.co.uk/

M1

[leenebean26]

Re: Parking eye help

No ive not got one

[mystery1]

Re: Parking eye help

So what did you say to parking eye and what, exactly, did they say to you. (scan up letters, suitably sanitised)

M1

[leenebean26]

Re: Parking eye help

My reply to them after receiving the first letter was sent through their site and i only had confirmation email in reply. I told them i had purchased a ticket and had proof and sent a picture of my parking ticket. I'll try and scan the letters.

[dave280278]

Re: Parking eye help

I have a very similar issue with Parking Eye.
Bought a valid ticket but only entered first 4 digits of vehicle reg.
Appealed online, sent them image of the ticket but received rejection letter today offering £20 goodwill gesture reduced payment.
Any advice what to do next M1 please?

[Abs555]

Re: Parking eye help

Hi the same has happened too me. I recievd the fine of 100.00 and ignored several more letters later I followed the advice and disputed the fine on the legal online system. I have today recieved a small claims court questionnaire which they have filled in and also a copy of there defence. What can I do next please as I am unsure of the next steps ?? I have read that you can offer a without prejudice letter .. How do you go ahead to do this ??