Civil Enforcement Ltd / ZZPS

[GAZLOZ]

Good afternoon

I have had a read of the website but still not sure what action to take.

I received a PCN from Civil Enforcement for apparently not parking in accordance with parking signage at a hospital. This allegedly happened on 05/09/2016, nothing on my windscreen.

The letter I received was a couple of months after the incident and costs had increased, after some search in the internet I came across "private parking appeals". Who will deal with your parking fine for £20, I paid and to this day I have never heard from them. (lesson learnt)

Now I have ZZPS chasing me for £170, I last heard from CEL in January saying they were going to issue in 14 days but never have.

I have emailed both companies asking for evidence of the offence. CEL just ignore this and ZZPS say they will provide this at litigation stage.

What are my options? can I still appeal?

Any help is appreciated

Thanks Gary

[mystery1]

Re: Civil Enforcement Ltd / ZZPS

I would try the Patient and Liason Service (pals) to see if they can help.

M1

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Thanks M1, I will give that a try

Appreciate the help

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Hi

I have written to PALS and awaiting a reply.

In the interim, what are my options in terms of a POPLA appeal, have I missed the boat with this? or can I still get a POPLA code form them?

Just thought whilst waiting PALS I can start the ball rolling with another angle

Any help appreciated

[Kati]

Re: Civil Enforcement Ltd / ZZPS

not sure if you'll have a chance to ask for a POPLA code now, but ... do you have proof you sent payment to PPA for them to appeal on your behalf (might come in useful later ) xx

[mystery1]

Re: Civil Enforcement Ltd / ZZPS

Civil enforcement limited can issue a popla code if they want to. You have no chance of getting one though.

Have you heard from PPA at all ?

Have you tried their complaints procedure ? Requested a refund ?

M1

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Thanks for the replies.

I never heard anything from PPA. I have rang and emailed lots. I have just rang again and left a message.
The complaints procedure is to email the handler but I have never been assinged one.

Looks like my options are quite limited

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Sorry yes I have my confirmation of payment to PPA.

[mystery1]

Re: Civil Enforcement Ltd / ZZPS

Well if they have failed so far to help and do not answer emails/calls then play them at their game and lodge a claim


http://www.consumer-ombudsman.org/

M1

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Will have a look, thanks again

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Well if they have failed so far to help and do not answer emails/calls then play them at their game and lodge a claim


http://www.consumer-ombudsman.org/

M1

Hi

Logged a complaint with these and had a reply saying that PPA are not part of the Consumer Ombudsman Scheme and cant deal with my complaint.

[mystery1]

Re: Civil Enforcement Ltd / ZZPS

Maybe i'm wrong but i thought that's who it was.

Try the link under compalints http://privateparkingappeals.co.uk/t...nd-conditions/

M1

[GAZLOZ]

Re: Civil Enforcement Ltd / ZZPS

Ok, I logged complaint with ADR. PPA responded to this very quickly and stated I had not followed the complaints process so wasnt entitled to complain to ADR. They have refunded my £19 and they consider it closed.
I messaged a handler at ADR saying I did follow the complaints procedure, twice!. The ADR handler suggested I complain to them again but send it recorded delivery to ensure it gets looked at, which I will do but will no doubt take time.

However I still have CEL/ZZPS chasing me, do I pay? do I ignore? not sure what to do

Kind regards

[mystery1]

Re: Civil Enforcement Ltd / ZZPS

I'd ignore unless CEL send a letter before action or actual claim.

At least you got your £19.

M1