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Hi, my name is carol and I am stunned at a parking notice i received yesterday. Every year we go to cornwall for my holidays, we use to go for a week in june and a week in september. We now go for a month, the whole of June. As you can imagine we use the car park's there a hell of a lot and pay between £100 and £150 in car park fee's through out the month. we have even put money in the pay and display's that don't work but keep's yoour money. We don't mind paying as that is what they are there for. We save all year round my pound coin's just to leave in the car for car parks as we have been penalised before today whilst going for change for the meter. Anyway, we have always parked in Newqauy tower road trinity church when it was run by attendance which was £5 all day and the other year parking eye was in place there. You had to type in your reg number and on one occasion we must of misjudged the digits or the driver's fingers were to fat and when we got home I was welcomed by a letter to pay up. I rang them and told them we had paid and had my ticket and noticed we had entered a wrong digit. The man I spoke to checked on their records and he also noticed our mistake and told me that was the end of the matter and it was. However, this year we decided to hire a car as ours is getting old and we hired it from rentacars.com. The company we got it from was green motion based at manchester airport and they also take a credit card to pay for deposit. We had also taken out full protection insurance of £120 and £20 of fuel. We arrived home on 1st July took car back no problems. The other day I went online to see how much we owe on our credit card and noticed £85 taken out by green motion on the 19th July. I was totally baffled as this is 3 weeks after handing the car back and I couldnt understand what this was....till yesterday that is. I received a parking notice off parking eye saying we had not paid, also i need to pay £100 or £60 if i pay in 14 day's and that they got my details from dvla. I have looked online and am amazed at how many people this has happened to also. Now last time I rang and it was dealt with over the telephone but now you cannot ring you have to write or email. By looking at it a few year's down the line there is little chance of me getting my £85 back that they so kindley helped themselves to and demand another £100. After looking things up they are entitled to take that money from the hire company and they help themselves to mine, Any one else they can't do this it's just because its a hired car. It would of been nice to at least be informed. I am baffled now as to what to do, I have filled the form in on parking eye for the complaint and explained that the driver must of typed a wrong digit in or done somthing wrong of the machine or maybe the machine is wrong, i don't know but one thing i do know is that day was raining heavy and we also paid and displayed. We also paid for 3 hrs but was only there an hour and half then left. Could any one please advise me on what to do if parking eye turn me down on this. I know they can check their system as the first year they set up there the gentleman i spoke to that dealt with it checked it on their system and found the mistake I did and canceld the parking notice. As the year's gone by and looking at other's that have wrote about this they are getting turned down. This is shocking and bad and to think how much I spend in these car park's in one year is scanless. To another company I would be classed as a valued customer and they would correct my mistake but this is a bit much. I can't afford that in a million year's so please what should I do if they wont rectify this error?
Many thank's, Carol.
Many thank's, Carol.
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