Smart parking/popla appeal

[deesum]

I received a parking fine for Parking in Matalan Car park, advising no ticket purchased. I did in fact purchase a ticket, but for some reason only the letter 'C' was noted as registration number. I have the ticket and it relates obviously to exact times I entered and left the car park. I appealed to Smart Parking and assumed as I had a ticket to prove that I had in fact purchased one, and also that I had also purchased something in Matalan, that the fine would be cancelled. But they say as I did not put right reg number in that the ticket is not valid and not complied with terms and conditions. Any suggestions what to write on appeal. Just noticed only given 7 days and has to be done by 10th August. Thanks

[ostell]

Re: Smart parking/popla appeal

Have you tried complaining to Matalan, taking in a copy of your receipt ?

Appeal again to Smart as the registered keeper, telling them that their ticket machine keypad must have a fault. Do not disclose the driver, unless you already have.

[mystery1]

Re: Smart parking/poplar appeal

Can you post your appeal and pcn up, suitably sanitised ?

M1

[mystery1]

Re: Smart parking/popla appeal

Have you tried complaining to Matalan, taking in a copy of your receipt ?

Appeal again to Smart as the registered keeper, telling them that their ticket machine keypad must have a fault. Do not disclose the driver, unless you already have.

She has a popla code, why would she appeal again to Smart ? I also think she has given away the driver id too which is a pity.

M1

[deesum]

Re: Smart parking/poplar appeal

Can you post your appeal and pcn up, suitably sanitised ?

M1

Hello M1

I think I should have looked on this site first, but silly me, assuming I actually still had the ticket confirming I had in fact purchased one, that that would be enough. I have already appealed stating this, but have now received Poplas reply with Smart Parkings responses, that is what I have 7 days to reply to. In fact the car is in my husbands name, but it was me using the car, but I didn't realise that this could have been used in my defense. I can send you the response from Smart parking, but as I am still on going on having the ticket is there not much chance. I have used the machine on many times and always got the right reg number, don't know why only gave me a ticket with 'C' on it. They have sent me a copy of the pay machine saying machine was working!! Any advice greatly appreciated. Husband not happy as in his name!! Oh dear. Thanking you for replying so promptly

[mystery1]

Re: Smart parking/popla appeal

Can you email the evidence pack to [MENTION=49370]Kati[/MENTION] ?

M1

[Kati]

Re: Smart parking/popla appeal

[MENTION=5354]mystery1[/MENTION] xx

[Kati]

Re: Smart parking/popla appeal

and:

[mystery1]

Re: Smart parking/popla appeal

I'll take a look soon.

M1

[deesum]

Re: Smart parking/popla appeal

I'll take a look soon.

M1

Thankyou. Any help greatly appreciated, but realise its 12th hour.

deesum

[mystery1]

Re: Smart parking/popla appeal

Have they not included the PCN ?

Bit fuzzy but it seems they said you were there for 45 ins but hadn't paid at all ?

M1

[deesum]

Re: Smart parking/popla appeal

Have they not included the PCN ?

Bit fuzzy but it seems they said you were there for 45 ins but hadn't paid at all ?

M1

Will send pcn now. , that was sent in the original notice. What they are saying, is that because I didn't put the whole registration number in, only 'C', that I didn't pay for my car reg number XXXXXX . I still have the ticket I purchased and it relates to the time I went in and out.!! I use the ticket machine all the time and cant see how it just printed a ticket with just C on it.

[mystery1]

Re: Smart parking/popla appeal

That's great and worth seeing, but it's also a point as to whether they supplied popla or not and if it isn't in the evidence they are in real trouble.

M1

[deesum]

Re: Smart parking/popla appeal

That's great and worth seeing, but it's also a point as to whether they supplied popla or not and if it isn't in the evidence they are in real trouble.

M1

I sent you all they sent me.

The first page was just addressed up and said

Please find enclosed Smart Parking Limited's response to your Popla appeal.

Not sure what you meant by ' whether they supplied popla or not' as don't really understand what popla is?

Thanks again.

[Kati]

Re: Smart parking/popla appeal

[MENTION=5354]mystery1[/MENTION] xx

From: POPLA [mailto:info@popla.co.uk]
Sent: 03 August 2016 13:54
To: XXXXXXXXXXX
Subject: XXXXXXXXXXX Message from POPLA PTL:XXXXXXXXXX


Dear XXXXXXXXXXXXX

Your parking charge appeal against Smart Parking.

We have now received Smart Parking's case file. If you have not received your copy then please contact Smart Parking directly.


You have seven days from the date of this correspondence to provide comments on this file. You can do this on the track existing appeal area of our website.

Any comments that you make after this time may not be considered as part of the appeal process.

Once this time has passed we will progress the appeal for assessment. We will let you know when this happens.

Yours sincerely

POPLA Team

and: