Premier Park question.

[ajhr]

Re: Premier Park question.

Complain again to BPA DVLA and trading standards.

http://parking-prankster.blogspot.co...g-take-on.html

Aside from the humour it does have the info. Don't tell them who was driving IMO.

http://www.britishparking.co.uk/writ..._March2013.pdf

22.8 You must acknowledge or reply to the challenge within
14 days of receiving it. If at first you only acknowledge
the challenge, you must accept or reject the challenge in
writing within 35 days of receiving it. We may require you
to show that you are keeping to these targets.

Email them and confirm the appeal highlighting the issues raised and remind them of 22.8 (above) and that you will consider the matter closed if they fail to issue a popla code.

M1

Hi. Thanks for the advice again. Parking Prankster is very useful too. I have now submitted complaints to trading standards and the BPA but am still looking for a DVLA email address. I attach a draft response on which comment invited ...

I write to acknowledge receipt of your letter dated October 17^th regarding the issuing of Parking Charge Notice xxxxxx
As you have again disregarded section 22 of the BPA code, I have had to make a renewed complaint to the BCA, Trading Standards and the DVLA for issuing keeper details to BPA members not adhering to their code of practice.

My initial response dated 24 September is attached at the bottom of the email. It clearly sets out my grounds for disputing the Parking Charge Notice.

Can I remind you of the BPA code of conduct sections 22.1 and 22.4 that state unambiguously that the Keeper of the Vehicle may challenge a Parking Charge Notice. I AM CHALLENGING THE PARKING CHARGE NOTICE AS THE KEEPER OF THE VEHICLE AND CONSIDER MY INITIAL RESPONSE SUFFICIENT TO HAVE TRIGGERED THE FAIR EFFICIENT AND PROMPT PROCEDURE YOU HAVE FOR DEALING WITH COMPLAINTS CHALLENGES OR APPEALS FROM THE KEEPER. I would like to reiterate that section 22.8 gives you 35 days from receipt of my initial letter to accept or reject the challenge. Therefore, given that you have only acknowledged receipt of my challenge, (contesting it on grounds that clearly contravene the BPA code) without addressing any of the concerns, I assume that unless my challenge is accepted or a popla code is issued within the 35 days following receipt of the letter, the matter of the PCN can be considered closed, except for any outstanding complaints subitted to the DVLA, the BPA and Trading Standards.

Yours Sincerely,

[labman]

Re: Premier Park question.

Hi. Thanks for the advice again. Parking Prankster is very useful too. I have now submitted complaints to trading standards and the BPA but am still looking for a DVLA email address.

Have a look here - there's every one you're likely to need! Sorry for the overkill, but it's how I found them.

https://emaildvla.direct.gov.uk/emai.../en/index.html

[bluebottle]

Re: Premier Park question.

Don't the two red bits contradict each other. They state they've accepted it as an appeal, then say they assume 'the driver' doesn't want to appeal Appeal what? They've just said they've accepted your appeal.

I'd just write back and ask them for the POPLA code so you can appeal to them. I'm sure (I hope) M1 will correct me if I'm wrong.

It looks to me that they're getting so cocky they're making mistakes. That, in itself, isn't a bad thing because, sooner or later, they are going to make the mother of all mistakes and then no-one will take what they say with any degree of credibility.

[ajhr]

Re: Premier Park question.

Hi. I will email them. Is it actually worth a direct cc to a combination of BPA, DVLA and Trading Standards?

If I get another fob-off, what can they actually do. Do they need some sort of permission to use their debt collection agency or go to small claims? I am starting to get annoyed. Will the BPA actually address such an obvious violation?

Thanks.

Email them and confirm the appeal highlighting the issues raised and remind them of 22.8 (above) and that you will consider the matter closed if they fail to issue a popla code.

M1[/QUOTE]

[mystery1]

Re: Premier Park question.

If you do it that way forward the original and type the new email above it.

You can be taken to court for parking in my drive, doesn't mean you'd lose. They would have trouble with the pre action protocols and their absolute refusal to use popla.

As for the BPA et al then they have procedures in place and should take action. It will take a group effort to get action, so although individually you might feel you are farting against thunder, it's still a worthwhile thing to do.

M1

[mystery1]

Re: Premier Park question.

http://forums.pepipoo.com/index.php?...post&id=16231)

All of it is a great read but specifically on the point about adherence to the code of practice, you should read from page 11.

M1

[labman]

Re: Premier Park question.

I do like judges with their wry sense of humour ........... if you come back, I suggest you bring a toothbrush, do I make myself clear?

[Parking Prankster]

Re: Premier Park question.

Hi,

I'd like to blog about this once it is finally all over. If you agree, please get in touch at prankster@parking-prankster.com

I'm especially interested to know if the BPA take this seriously. Premier Park have had a year to get used to the new regulations so there can be no excuse. If the BPA are not going to enforce their own regulations then their suitability to remain an ATA has to be called into question.

There is of course, now an alternative...the IPC. Some of the ideas they have, I quite like. Others I completely disagree with. But they do seem to set higher standards than the BPA, if only on paper.

[labman]

Re: Premier Park question.

Parking Prankster - I've contacted the site owners re your request. Hopefully you will hear from them shortly.

Keep the blogs and information coming - very informative and highly amusing.

[ajhr]

Re: Premier Park question.

Hi,

I'd like to blog about this once it is finally all over. If you agree, please get in touch at prankster@parking-prankster.com

I'm especially interested to know if the BPA take this seriously. Premier Park have had a year to get used to the new regulations so there can be no excuse. If the BPA are not going to enforce their own regulations then their suitability to remain an ATA has to be called into question.

There is of course, now an alternative...the IPC. Some of the ideas they have, I quite like. Others I completely disagree with. But they do seem to set higher standards than the BPA, if only on paper.

That BPA response in full .... There is no reference to the more important matters of the content of the Premier Park letters. Completely unrelated to the question of challenge. They clearly say they can accept appeals only from the driver, so they are saying on the one hand I cannot appeal and on the other hand that I am liable as keeper (are they not)?
Thansk.

Dear xxx
Thank you for your letter received which refers to a parking incident which you experienced with Premier Park Ltd.
In your initial response dated 24 September to the parking charge notice issued you state that it was not an appeal but a challenge. As this was a challenge the parking operator has not rejected an appeal and therefore would not issue a POPLA verification code. Your letter dated 24 September was requesting information answers to questions raised not an appeal against the reason why the parking charge notice had been issued.I appreciate that this response might not be what you hoped for from us, but please rest assured that we take all complaints about members seriously and that we have looked closely at the points you raised. If you have any additional information pertaining to your case which you feel may relate to non-compliance of the Code, please forward this to us.Thank you for bringing this matter to our attention and endeavouring to assist us in our efforts to drive up standards in the parking industry.Yours sincerelyAOS Investigations Team

[ajhr]

Re: Premier Park question.

Hi. I am posting to report the verdict that just came in. A loss for Premier Park on failure to provide proper pre-cost estimate. Thanks for the help from everyone. I AM still attempting to get them points through BPA, but have had no reply to my last three emails. I do not intend to give up, BUT who do I go to to make a complaint about BPA itself. I am going to call them to ask. Separate point - Premier Park contniued to pursue 'debt recovery' while the case was with POPLA awaiting verdict. Does this give me another good reason to contact BPA. Having got unfortunately involved with this awful company, I intend to do whatever I can to make a complaint stick ...