Let down by parking appeal company, what should I do?

[MaccyBee]

Hey guys, newbie here.

I received a parking charge from Britannia Parking for overstaying the allowed time of 2 hours - date of contravention was 02/02/2026, date of first letter was 09/02/2026.
A guy I used to work with started a parking charge appeals company so I thought I'd give him a chance and paid the £30 fee, uploaded all required info and thought that would be great. Except it's anything but - the support is via a Whatsapp number and the responses are usually non existant. I've chased the owner on there many times as well as on LinkedIn (I had a good relationship when I worked with him years ago) and he rarely replies to my messages.

Low and behold the deadline for paying the reduced fee passed, and then the final reminder arrived this week with a deadline of 11/03/2026. I've not yet paid the fee of £100, but should I just suck it up and pay it and accept that the appeals company has taken my money and not going to do anything for me now? Or is there still a chance I can challenge it?

Cheers for reading and for any input that can be given!

[des8]

Do you know if your ex friend actually lodged an appeal with Britannia, and if so do you have a copy?
In any case if an appeal was lodged I doubt it would have been accepted as valid by the parking company.(as that doesn't give them an income!)

Can you post up a copy of the first PCN (remove name & address, VRM and PCN numbers but leave visible all dates and times)

[MaccyBee]

Do you know if your ex friend actually lodged an appeal with Britannia, and if so do you have a copy?
In any case if an appeal was lodged I doubt it would have been accepted as valid by the parking company.(as that doesn't give them an income!)

Can you post up a copy of the first PCN (remove name & address, VRM and PCN numbers but leave visible all dates and times)

Thanks for replying. I have no idea if the appeal was lodged - when I log into Britannia to log an appeal is says 'maximum number of appeals lodged' - I don't know if that means an appeal has been lodged or if the time window has passed.

Hopefully I've edited out the required details:

[des8]

That notice does not comply with the statutory requirements of POFA2012, (unless the reverse has more information)

Can you post up the reverse please?

I would suggest you contact Britannia and tell them you haven't received a response to your appeal.
Don't identify the driver ... just say as keeper you haven't heard about your appeal but have now received a reminder about payment. Could they please advise you what is happening?

We need to know if an appeal was entered and if so what it said.

[MaccyBee]

That notice does not comply with the statutory requirements of POFA2012, (unless the reverse has more information)

Can you post up the reverse please?

I would suggest you contact Britannia and tell them you haven't received a response to your appeal.
Don't identify the driver ... just say as keeper you haven't heard about your appeal but have now received a reminder about payment. Could they please advise you what is happening?

We need to know if an appeal was entered and if so what it said.

Hey,

Thanks for the reply. I ended up contacting Waitrose directly via Twitter and after a bit of back and forth, they've agreed to cancel the charge for me.

No idea if the appeal was submitted by the company (Parking Mate UK), but I've expressed my dissatisfaction and asked for a refund. If that fails, I'll contact my bank for a chargeback request.

[des8]

Thanks for the update and good luck.

If it all goes wrong and you want more advice come back to this thread