Letter before action

[des8]

Re: Letter before action

NO..

http://blog.greenflag.com/2016/missing-service-history/

[rasith]

Re: Letter before action

This feels never ending now. I tried going through webuyanycar to see if I could you the document as service history and they siad they need copies of invoices. So I went back to the dealer and this is what they just sent me.

"We sent out the service history print out to prove that the car had a history, because We Buy Any Car don't except this that is not our concern, if they require invoices you can call the garage who's name is on the service record and see if they will send you over copies of the invoices. We have followed the rules as you have asked for and we made Trading Standards aware of what we have sent.


I am sorry that We Buy Any Car would not accept this but it is a service history.

Best of luck."


I'm going round in circles and running out of patience. Do I just try to reject on the engine light now?

[des8]

Re: Letter before action

Don't know age or make of the vehicle you bought, but a service history is normally in the form of a booklet which contains details of the service due at various intervals, and it records the date and mileage that every service is carried out and is validated by the garage stamp.
Can you post up a copy of the "document" purporting to be a FULL service history

[rasith]

Re: Letter before action

I can't seem to attach the word document. Here are the top two paragraphs (of five) from it. The car is a 2100 Peugeot 207

PETER NASH SPECIALIST CARS
1 Warsash Rd, Warsash, Southampton SO31 9HW 01489 589 898
09/07/2013 – 28,421 – OIL FILTER, POLLEN FILTER, THERMOSTADT HOUSING, WIRING MODIFIED, FRONT BRAKE PADS, COOLANT REPLACED.

PETER NASH SPECIALIST CARS
1 Warsash Rd, Warsash, Southampton SO31 9HW 01489 589 898
28/01/2014 MOT 32,545 OIL AND FILTER CHANGE

[des8]

Re: Letter before action

If that car was 2010 and not 210 where is the record pre July 2013?

As mentioned earlier a full service record is maintained in a booklet.
Here is Peugeot 207 maintenance log http://peugeot.csmc.co.uk/sites/www....nty%20Info.pdf
At page 34 the maintenance record starts.
I think this booklet dates from 2012, but it won't be much different to the 2010 booklet!


On a practical side you could now, IMO, reject the vehicle under your short term rights as being misdescribed as it did not come with a FULL service history.
You delayed rejecting it as you were told they would find the missing log and send it to you.
This they have failed to do .

What date did the engine management light come on?
You said the garage indicated a timing chain problem.
Which garage? the one you purchased from?
Have you told the sellers about the light, and if so what date?
If after thirty days after purchase you would have to give the sellers one opportunity to repair the fault before being able to reject on account of that fault