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Good afternoon.
I would like some advice please if possible. Last April my mother in law who was 75 at the time, took 3 of her grandchildren to our local McDonalds restaurant.
As it was half term and nice weather, the restaurant was extremely busy. My mother in law has chronic COPD meaning she struggles with her breathing. It took 20 minutes for her to get served and another 10 minutes to wait for seating to become available for the 4 of them. By the time her grandchildren had finished their meals, then ice creams they had been seated for over an hour, meaning, (which my mother in law wasn’t aware of us) she had over ran the car park by 20 minutes of the allocated 90 minutes.
Obviously she wasn’t aware of this until she received her PCN. Because of her age and illnesses she has I told her that I would sort everything for her. She’s also very forgetful so brought the letters to me when either she visited us or we visited her. I did everything within the timescales, and obviously UKPC/DCB Legal weren’t interested in my mother in laws age and illnesses she health. They totally ignored any communication I sent trying to fight her corner, apart from offering “as a good will gesture we will accept £50”.
I rejected it and carried on fighting her cause, but she has now received a CCJ. I have sent numerous emails to DCB Legal regarding their “complaints procedure” but to no avail.
Could somebody please advise on the best steps to try and get the CCJ removed. My mother in law is so upset and thinks she’s in trouble now. I’ve explained as best I can but it’s having a draconian effect on her ill health.
Thank you.
I would like some advice please if possible. Last April my mother in law who was 75 at the time, took 3 of her grandchildren to our local McDonalds restaurant.
As it was half term and nice weather, the restaurant was extremely busy. My mother in law has chronic COPD meaning she struggles with her breathing. It took 20 minutes for her to get served and another 10 minutes to wait for seating to become available for the 4 of them. By the time her grandchildren had finished their meals, then ice creams they had been seated for over an hour, meaning, (which my mother in law wasn’t aware of us) she had over ran the car park by 20 minutes of the allocated 90 minutes.
Obviously she wasn’t aware of this until she received her PCN. Because of her age and illnesses she has I told her that I would sort everything for her. She’s also very forgetful so brought the letters to me when either she visited us or we visited her. I did everything within the timescales, and obviously UKPC/DCB Legal weren’t interested in my mother in laws age and illnesses she health. They totally ignored any communication I sent trying to fight her corner, apart from offering “as a good will gesture we will accept £50”.
I rejected it and carried on fighting her cause, but she has now received a CCJ. I have sent numerous emails to DCB Legal regarding their “complaints procedure” but to no avail.
Could somebody please advise on the best steps to try and get the CCJ removed. My mother in law is so upset and thinks she’s in trouble now. I’ve explained as best I can but it’s having a draconian effect on her ill health.
Thank you.
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