Parking eye PCN

[Keithlml]

I visited a local hospital recently and received a PCN from parking eye a while later . The PCN shows my car entering the hospital car park at 15.37.50 and leaving at 16.48.32.
On entering the car park there were no spaces and it took around 5 minutes to park. When using the ticket machine,I was shown a photograph of my car with the message no ticket required at this - 20 minutes free parking. I entered the hospital and was told by a member of staff that to be safe a ticket was required. Again using the machine (entering registration) I received the same message twice until eventually I got the option to purchase a ticket. The ticket was purchased at 15.58.29. As I had paid for 1 hour, when I left the car park my ticket was still valid untill 15.58.
I appealed and Parking eye say " the tariff purchased was insufficient and does not cover the entire duration of the stay"
Do I understand that no free 20 minutes has been allowed and that their is no leeway on parking and obtaining a ticket ?
It seems I am being penalised for 1 minute based on the camera entry and exit times ?

[des8]

Set up to fail!... typical of parking companies

Can you please post up a copy of the notice (remove identifying details but leave in all dates and times.

Pictures of the signs would be useful if easily available

[Keithlml]

Ok will do, later though on grandson duty

[Keithlml]

I've been back to the hospital and found the parking metre displays a message " Pay on Exit" I didn't notice this and accepted that I had 20 minutes free as shown on the screen
Once I was told by a member of staff " best to get a ticket" I paid at 15.58.29 on that day, within the 20 free minutes. the ticket states 1 hour @£2.
The PCN shows I was in car park 1 hour 10 minutes, Camera shows me entering 15.37.50 and leaving 16.48.32. So essentially 1 hour 11 minutes, but within the ticket which was valid until 16.58. I am confused, has the free 20 minutes not been applied, and if the system is to pay on exit, why was I given a ticket for 1 hour duration ?

[des8]

Without seeing the small print on the different signs it is impossible to say.
However often these companies offer a free period, perhaps 20 or 30 mins, but if the driver opts to pay for a period of parking that will not be in addition to the free period but includes it.
A system set up for the inattentive driver to fail!

Now if you can post up the PCN and photos of those signs we can indicate your options

[Keithlml]

I keep getting the message below, can't resize pictures on my Android phone ?

IMG_20241004_163903_HDR~2.jpg
The dimension limits for this filetype are 800 x 1000. We were unable to resize your file so you will need to do so manually and upload it again. Your file is currently 3071 x 4080.
Unable to resize image. Your image of 3071 x 4080 exceeds the width and height resize limits of 2592 x 1944.

[des8]

Try uploading to a hosting site (e.g. imgur) and posting a link on here