Arnold clark

[Madgep43]

I bought a ds3 back April 2023 from Doncaster arnold clark branch bare in mind I live in Hertfordshire so it's a good 3 hr journey home. I part exchange old vichicle, wish I hadn't. Also I got fiance on this ds3 too . So from then on as soon as I got on motor way want limp mode. The vehicle faulty light came on. I rang the branch ASAP and they were like well you bought it his breakdown number. Erm I was well into my 3 hr journey and this was their responds. When I finally got it safely home as I managed to turn off limp mode, the radiator of the car was making such a noise. I thought it was going to blow up. I rang the company auto care I actually said I do not want the car and the bummed me off its on warranty so mo can do. I sent them a video of the car making the noise. So not only that in that month my passenger door was not locking. Autocare team told me as I'm far away I had to take it down to a local citeron garage spea ialist. They checked said nothing wrong. Shortly after it happened again and this time within two months my car started to squeak and wanting more oil every 2 weeks. I literally phoned up the company and yet again said they will get it checked over. Then they found the exhaust had a hole and rusty and held on for dear life. Picture I have too. They didn't get ok for oil to fix as I did mention it, but they didn't put in through. Grrrr. I'm so cross because the next thing what happened my time belt went in September and I had to get recovery team to get it and they were absolutely disgusted and said I was treated unfairly and the car I only had at that time 4 months. He actually advised to contact my fiance company and Arnold clark and make a formal complaint. So I did. So this is the situation now.... the car was taken back to the garage where I live as Arnold clark wanted the recovery team to take to one of the up north branches . The recovery team refused as too far. So it went in to have a check through and see damage video the garage sent to them ect. Which arnold clark took ages to reply for warrenty cover. In that time my fiance company called emailed and asked what is going on. I followed up my call wirh manager where I bought it. I had to get transport and friends taken me to hospital appointments, shopping and i have borderline personality disorder so I need a escape root when things get too much at home. My car is my thing that helps too. My job has suffered. I had turn down a job. Financially, mentally and emotionally depressed. So it does gets worse because warranty covers 4066 and the whole repair is over 5000. We have put this forward and fiance has asked arnold clark to pay the rest! As I had the car in less 6 months. I asked for courstey car. Nothing.

Now since October we are waiting for an answer from arnold clark techinal team to say they will pay. In this time the garage where car is stored had started to charge me since October which actually they told me in email they will start to charge from 13th December. Finance company has added it all up for me. So garage started charging October snd now charging 30 pounds a day. This is all because we waiting on arnold clark techinal team to ok repairs! Now i stuck with storage bill off ......600 pounds! Nice!

today I had called my fiance company and the handler of my case emailed his managers, to find out what to do next bare in mine I rang them over Xmas aswell.

So what legal rights do I have? I have pictures and videos of the car ect. Im so angry as i called motor ombudsman and arnold clark not on their list. I've written to watch dog too. I have no money for solicitors I'm stuck. In dealt. I m literally scared of answering my phone when garage calls, as I don't know what to say. Please can you help or advise. This is my last solution.

[whisternefet]

It sounds like you’ve had a terrible experience with your DS3 and Arnold Clark. And this is my advice:

• Consumer Rights: Since you bought the car less than six months ago, under the Consumer Rights Act 2015, you can argue that the vehicle was not of satisfactory quality, fit for purpose, or as described. You may be entitled to a repair, replacement, or refund.
• Finance Company: Contact your finance company. As the car is on finance, they are jointly responsible for ensuring the car is fit for purpose. Explain your situation and provide all evidence (pictures, videos, emails) to support your case. They might be able to put pressure on Arnold Clark to resolve the issue.
• Formal Complaint: Write a formal complaint to Arnold Clark detailing your experience, the impact it has had on you, and what you want as a resolution (e.g., repair costs covered, courtesy car, reimbursement for storage fees). Send this via recorded delivery and keep a copy.
• Alternative Dispute Resolution (ADR): If Arnold Clark is not on the Motor Ombudsman list, try other ADR schemes like the Retail Motor Industry Federation (RMIF) or the National Conciliation Service (NCS). These organizations can mediate between you and the dealer.
• Trading Standards: Contact Trading Standards for advice on how to proceed. They can provide guidance and may investigate Arnold Clark's practices.
• Citizens Advice: Reach out to Citizens Advice for legal advice and support. They can help you understand your rights and the best steps to take.
• Social Media and Reviews: Sometimes, public pressure can prompt a quicker response. Share your experience on social media, review sites, and forums to raise awareness and potentially get a resolution.
• Small Claims Court: If all else fails, consider taking Arnold Clark to small claims court. You don’t need a solicitor for this, and it can be a more affordable way to seek compensation.

Document everything and stay persistent. It’s essential to keep detailed records of all communications and responses. Good luck!

[Pezza54]

[*]Consumer Rights: Since you bought the car less than six months ago, under the Consumer Rights Act 2015, you can argue that the vehicle was not of satisfactory quality, fit for purpose, or as described. You may be entitled to a repair, replacement, or refund.

Op bought the car April 2023. more than 6 months ago

[PallasAthena]

[*]Consumer Rights: Since you bought the car less than six months ago, under the Consumer Rights Act 2015, you can argue that the vehicle was not of satisfactory quality, fit for purpose, or as described. You may be entitled to a repair, replacement, or refund.

Op bought the car April 2023. more than 6 months ago

That's AI bots for you: Accurate reading isn't always their strong point

[Pezza54]

Apart from getting the year wrong and the final right to reject not applying, it is a pretty comprehensive answer.
Should we be worried? Will a time come when lawyers in court are AI bots in white wigs?

[PallasAthena]

I recall atticus posted earlier in the year(*) that AI was useful for making 'first drafts', and atticus uses it for that, but everything it writes has to be carefully checked because of its tendency to 'hallucinate' and make up non-existent facts.

(*) I can't find the post, hope I've remembered that right.

[des8]

[*]Consumer Rights: Since you bought the car less than six months ago, under the Consumer Rights Act 2015, you can argue that the vehicle was not of satisfactory quality, fit for purpose, or as described. You may be entitled to a repair, replacement, or refund.

Op bought the car April 2023. more than 6 months ago

.................but has been complaining ever since the purchase date but has never been put into a satisfactory condition.
If we could have a proper detailed timeline we might find OP still has right to reject, either short term or final.

Could also claim damages

[whisternefet]

That's AI bots for you: Accurate reading isn't always their strong point

thought the answer was quite full of important points although specific details are not appropriate much!

[Huxie]

thought the answer was quite full of important points although specific details are not appropriate much!

Just out of interest, how did you generate your response?

[whisternefet]

Just out of interest, how did you generate your response?

there are various ways to ask but I usually summarize the main points and ask for the solutions, it cannot give the correct answer but basically it's right at some points

[Huxie]

there are various ways to ask but I usually summarize the main points and ask for the solutions, it cannot give the correct answer but basically it's right at some points

If, as you state, it cannot give the right answer, why do you do it?

[atticus]

Picking up on it being "right at some points" (Do you know which? And which are not right?) ...

As a practising solicitor and university law school teacher, I have found that AI/ChatGPt has its uses BUT:

1. The "prompts" you give need to be carefully thought out.

2. Everything that is produced needs to be checked carefully.

3. You also need to think about what it has missed!

AI/ChatGPT can be a useful tool for preparing a first draft, but no more than that.

Students who use AI programmes for coursework are easily found out!

And, to echo Huxie, what is the point if you cannot guarantee an accurate answer? Are you a student?

[atticus]

Madgep43 - getting back to your question.

You appear to have a claim under the Consumer Rights Act 2015 for repair or refund. This is on the basis that you can document that the problems all occurred within 6 months of purchase.

As you say you bought the car on finance, it is likely that your claim is against the finance company. You can also use s75 Consumer Credit Act 1974.

Have you raised this issue with the finance company?