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Consumer rights

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  • Consumer rights

    purchased a car on 11/01/23 from dealer and found several faults in first 7 days main one being handbrake failed whilst on slight slope and almost hit a pedestrian I returned the car to the dealer and issued right to reject letter stating wanted full refund no repair they then chose to ignore me and repair anyway saying faults where all minor and refusing refund I have contacted citizens advice who have passed this to trading standards think I am still going to struggle to get my cash back paid £6000 for car via bank transfer
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  • #2
    Isn't it going to be simpler to fix/adjust the handbrake and ask for the cost to be reimbursed?

    Others may know better than I whether this is a sufficient fault to justify rejection of the vehicle and subsequent legal action with worthwhile prospects of success.
    Lawyer (solicitor) - retired from practice, now in academia. I do not advise by private message.

    Litigants in Person should download and read this: https://www.judiciary.uk/wp-content/..._in_Person.pdf

    Comment


    • #3
      What faults other than a faulty handbrake were there?

      As atticus if only minor are they sufficient to declare the vehicle unsatisfactory as defined by Consumer Rights Act 2015, and if they have been corrected by the dealer is it worth the stress of rejecting?

      Comment

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