Council Took Payment From Credit

[Spellkaster]

We notified the local Council end of October that we were moving out and moving into another borough.

The council told us to cancel the direct debit so that November's payment wasn't taken in error.

We received a final bill and there was a credit of £225; the council said a cheque will be sent to us in payment.

When we received the cheque we were angry that monies had been deducted from the credit without informing us. We received a cheque for £113.

The council have said because we cancelled the direct debit payment for November (which they advise us to do), they took November's payment out of the credit.

Our complaint is that we were not living in the borough so why should we pay?

Any advice please!

[ostell]

Re: Council Took Payment From Credit

Do a calculation of how much the council tax is per day. Then calculate how much you you were liable for until the day you moved out. Then compare that with how much you have paid out via DD this financial year. If your council, like mine, collect over 10 months then you will have paid more than you owe. Tell the council to explain the difference.