No response from the bank

[mumisskint]

Hi.

I sent the complaint in 8 weeks ago. The bank said they'd answer by October 31st. Nothing has come. What do I do now? Ombudsman? Or do I need to go back to the bank and ask what's going on? This isn't the first time we've got to this point.

Best,

mum

[enaid]

Re: No response from the bank

If they have not replied satisfactorily or at all within the 8 weeks then you can go the ombudsman.

There are some basic rules for you to remember before going to FOS:

• you can only go to FOS after you have made a complaint to the bank or building society itself
• the bank or building society has up to eight weeks to deal with your complaint
• you must complain to FOS within six months of getting your bank or building society's final response to your complaint or from the end of the eight week period if they haven't responded

[seduraed]

Re: No response from the bank

I would give them until monday in case they responded by letter on friday and there is a ned to allow for the post.