northern rock help

[vintagekatyjane]

i'm stuck and need help if anybody can assist.

As some of you will know I had to give my job up due to severe depression, anyway we asked northern rock for help they said we could fill out forms for interest only we did this back in October got a letter a couple of weeks ago saying they could contact us and to ring them. I have been ringing them nearly every day since then and just get told they tried to ring us but nobody answered...I am in all day and they have 2 numbers both with answering machines we have never had a miss call or voicemail left!!

I was promised a call last monday...never came then told it was because of the "extreme weather conditions" have just spoken to someone now who said I will get someone to ring you straight back you put the phone down and they will ring you that was half an hour ago!! I have checked they have the correct telephone numbers.

I'm at a loss at what to do, our mortgage is due this month, we can't afford to pay it unless they sort out the interest only I have told them this and emphasized my health issues but to no avail.

Please can anybody help as to what I should do?

Thanks

x

[Caspar]

Re: northern rock help

This bloke is the CEO:

gary.hoffman@northernrock.co.uk

Might be worth sending him an e-mail. Normally gets things moving!

[The Debt Star]

Re: northern rock help

Now THAT'S what I call help!

Bung in the bloke's direct dial number as well Casp - that should have the desired effect!