Difficulties with property factor

[Captain Haddock]

A family member has bought a flat in the same street as myself. The building has a factoring charge applied yearly, yet this building is not very well maintained. It's a three story block and the guttering is clearly needing cleaned. We have approached the factor to address this, and four months later we are still being fed 'we are looking into this' excuses.

But a security issue has now arisen. and this is the issue that I wish to highlight today.. The front and rear Entryphone systems have failed. The main front door is now being wedged open to allow courier access. Again, we are seeing the factor promising am engineer will attend, and over a week later the system has not been fixed. We are unsure how to progress with this, short of contacting our MP. Can anyone offer any advice? I'm in Scotland.

[echat11]

Contact the Welfare Officer at the Council.

If there are elderly residents at risk, contact the police on the non-emergency number (prevention of crime).

Is 'factor' another word for 'landlord'?

[Captain Haddock]

Ok, thanks for that,

No, 'factoring' is not related to a landlord. A factor is akin to a facilities management company, except this lot take forever to get anything done.

The family member is disabled and has mobility issues.

[atticus]

Is this in Scotland? If so, you may do better to post in the Scotland section.

[Captain Haddock]

This is a general security issue. I wouldn't have thought locality and law would have been that different on such a subject. However, I have posted there with a link to this.

[atticus]

Maybe, but you have used a term (factor), that is foreign to those of us south of the border. I have learned not to assume that things are the same in Scotland.

[echat11]

Ok, thanks for that,

No, 'factoring' is not related to a landlord. A factor is akin to a facilities management company, except this lot take forever to get anything done.

The family member is disabled and has mobility issues.

The management company need to act, 'The family member is disabled and has mobility issues'.

I would write a letter / email, mark it complaint, tell them they have left a 'vulnerable person' with mobility issues with security issues, explain that you have contacted the police for them to come and inspect the security and premises that they are responsible for.

[Captain Haddock]

The management company need to act, 'The family member is disabled and has mobility issues'.

I would write a letter / email, mark it complaint, tell them they have left a 'vulnerable person' with mobility issues with security issues, explain that you have contacted the police for them to come and inspect the security and premises that they are responsible for.

We've already emailed them, and there's been nothing forthcoming but lip-service. I note the advice re contacting the council. Also, we are considering getting the local MP involved, who has been very helpful in the past with the family member's requirements.