Should letting agents give you landlord's contact details?

[Tenant]

Hi eveyone

not sure if this is the right place to ask this,if not please let me know and I apologize fot that.

I am looking for a new place and I might have found a flat. I have asked the agency if they are gonna be in charge for the duration of the contract (as in, if I will have to contact them and only them if anything in the house needs to be fixed, etc...) and they said yes, that I would be dealing with their management team, not the landlord.

Now, it's been quite a long time (many years actually) since last time I moved out, so I am a bit out of touch I must say on all the things that I should now before renting (I am doing my research, though).
Plus, in my current place I have always been in touch directly with the landlord and it's been great. I know generally many people complain about agencies taking ages to solve very basic needs like hot water, heating, etc..., so now I am a bit concerned about the possibility of experiencing this kind of issues first hand? Especially if I actually move into this new place in winter!

So, basically the real question here is: aren't the agency supposed to give you the landlord's contact details anyway? I don't know, in case of an emergency or whatever.

If you have any other tip on things I should check before renting the place, that would be much appreciated too

Thanks!

[Scot22]

The landlord pays the Agency to manage and protect their privacy. You can get both rogue agencies and,or rogue landlords.
The obvious thing is how well maintained the property is. Have tenants raised problems ? Is it a reputable agency ? Look for reviews.
Good luck.

[Cinderella66]

You can find the owner of the property on the Land Registry, but the owner may not necessarily be the landlord.

The landlord's name and address should be on the Tenancy Agreement.

[Scot22]

Thanks Cinderella for improving my thoughts.