Legal Advice - RE: Purchase of Sofa Set

[Diana M]

Re: Legal Advice - RE: Purchase of Sofa Set

If you placed the order over the phone did you also pay the deposit over the phone with your debit card?

If so you may be able to utilise Chargeback where the bank steps in to deal with the dispute (and refunds your money).

Read this > http://www.which.co.uk/consumer-righ...use-chargeback

Or did you simply place the order over the phone but then paid both the deposit and the balance online?

Di

[KianTierney89]

Re: Legal Advice - RE: Purchase of Sofa Set

Both were over online banking, he seemed to keep insisting on it, now I know why.

[KianTierney89]

Re: Legal Advice - RE: Purchase of Sofa Set

I have asked the owner the following;

1.Why are you refusing to refund me the £109.00 when you admitted liability by refunding the £430?
2.Please may I request you provide evidence of the return transport costs.
3.As a business, are you able to supply me with the terms and conditions which were available to me at the time of purchase?
4.If the return costs were £89.99, where has the other £20.99 come from?

[Diana M]

Re: Legal Advice - RE: Purchase of Sofa Set

I have asked the owner the following;

1.Why are you refusing to refund me the £109.00 when you admitted liability by refunding the £430?
2.Please may I request you provide evidence of the return transport costs.
3.As a business, are you able to supply me with the terms and conditions which were available to me at the time of purchase?
4.If the return costs were £89.99, where has the other £20.99 come from?

You've asked the right questions.

If you have to issue a claim then you may be able to ask them again in a more formal way (Part 18 questions) depending on what is filed as a Defence.

Sometimes pre-litigation stuff is as important as litigation.

Di

[KianTierney89]

Re: Legal Advice - RE: Purchase of Sofa Set

Thanks for the reply Di, hopefully he replies.

[Diana M]

Re: Legal Advice - RE: Purchase of Sofa Set

Thanks for the reply Di, hopefully he replies.

Well your LBA doesn't 'expire' until next week (?) so let's see what happens next.

Di

[KianTierney89]

Re: Legal Advice - RE: Purchase of Sofa Set

No response what so ever!

[KianTierney89]

Re: Legal Advice - RE: Purchase of Sofa Set

Still no contact, do I just go ahead now with the court?

[Kati]

Re: Legal Advice - RE: Purchase of Sofa Set

Still no contact, do I just go ahead now with the court?

looks like it ... [MENTION=39710]des8[/MENTION] [MENTION=87380]Diana M[/MENTION]

[des8]

Re: Legal Advice - RE: Purchase of Sofa Set

Still no contact, do I just go ahead now with the court?

I would, but wait to see what [MENTION=87380]Diana M[/MENTION] suggests