Online Gambling Site

[deusextra]

Hello Forum,

I have an issue with an online poker site.

When I first started playing on the site they prevented me from depositing over a given amount. (£1000 in 24 hours). They sent me an e-mail saying the following when I attempted to deposit over this amount:

'Thank you for your recent deposit request with credit card . Unfortunately, your deposit had been declined due to your account's current deposit limit settings.

Deposit limits are card type specific, so you can try depositing a lower amount, using another credit card or any other payment method available in the cashier.

To increase your deposit limit, please send us front and back copies of your ID and all the credit cards registered in your xxxxxxxx account to'

I started playing on the site about a month after this message was given feeling safe in the knowledge that I wouldn't be able to deposit more than £1000 in a 24 hour period as I had not sent any copies of my ID or credit card. However on this occasion I got carried away and ended up depositing and losing around £6500. I am now in an argument with the site as they have contradicted what they said in their e-mail by allowing me to deposit over £1000 in a 24 hour period.

Does anyone have any advice how to pursue this legally and have the £5500 refunded?

Thanks,

[davec1960]

Re: Online Gambling Site

I am pretty sure you will have no chance of a refund. Check the T & Cs of the site to see if it contains any mention of limits

Had the limit been one you set to limit your potential losses then you may have had a case. In this case the limit us probably a fraud prevention measure when a new card is registered. It is unlikely that a stolen/cloned card would still usable one month on, so the site can be reasonably sure that no fraud is taking place and can allow higher deposits.

Sadly I think you will have to accept it as a very expensive lesson.

[Mr $quanda£ot]

Re: Online Gambling Site

I'm not sure what your finances are like but £6,500 sounds a lot of money.

I think you should seek help before it's too late.

I don't think you have much chance to get a refund. You gambled it and lost and were happy to deposit call that money.

[wales01man]

Re: Online Gambling Site

Think we now know why they set limits and check things out before the limit is in increased.

I would trust these online sites as much as I would phoning a complete random number from the phone book \nd asking them to toss a coin and betting against them on the outcome!

When we see all the sites are foreign based we must have doubts about them proceed with caution in the OPs case the money is probably lost an experience to learn by ?

[deusextra]

Re: Online Gambling Site

I'm not sure what your finances are like but £6,500 sounds a lot of money.

I think you should seek help before it's too late.

I don't think you have much chance to get a refund. You gambled it and lost and were happy to deposit call that money.

I have continued to pursue a refund as they have given me misleading information about a deposit limit. This is a very serious matter as it gave me the false impression I was gambling under a 'safety net' something which is essential for some players when gambling. I have checked my terms and conditions and their explanations are not consistent with the terms and conditions that I agreed towards when signing up. I have told them that I will escalate the matter legally and report the incident to the relevant gambling authorities which could ultimately lead to them losing their gambling licence. I recommend in future that unless you have an insightful post to keep quiet, people with narrow minded attitudes like yourself only contribute towards the slack running of organisations.

[FlamingParrot]

Re: Online Gambling Site

Think we now know why they set limits and check things out before the limit is in increased.

I would trust these online sites as much as I would phoning a complete random number from the phone book \nd asking them to toss a coin and betting against them on the outcome!

When we see all the sites are foreign based we must have doubts about them proceed with caution in the OPs case the money is probably lost an experience to learn by ?

Actually, you'll find a lot of them are based in Gibraltar, which is not exactly 'foreign', and this is for tax purposes rather than to circumvent UK legislation in other areas.

There are lots of gambling sites out there, making it impossible to generalise, many are run by well known companies such as Sky, these are the ones you find advertised on TV and newspapers. Then there are the ones that pop up when you visit some websites, these are the ones that could well be dodgy as hell as you don't know who runs them, where they are based, or even whether your details are safe with them..

While I wouldn't recommend gambling as a hobby, if you are going to do it, stick to the well known sites run by well known companies. That way you know who you are dealing with and also that your financial details are safe.

We don't know what sort of gambling site the OP was dealing with. :noidea:

[wales01man]

Re: Online Gambling Site

Where on the British isles is Gibralter to me and most others its foreign ther must be a good reason why they are based there?
Maybe its so everyone is covered by our laws and are run by honest upright citizens.
If anyone is foolish enough to gamble their hardearned they should make damn sure its safe and regulated

[deusextra]

Re: Online Gambling Site

We don't know what sort of gambling site the OP was dealing with. :noidea:

I was dealing with an Online Poker site operated by WHG (International). Licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. I am still awaiting a response from their management on the matter and will soon be escalating the matter if an amicable agreement cannot be reached.

[wales01man]

Re: Online Gambling Site

appears it may have something to do with William Hill have you contacted them in this country to resolve this?

[deusextra]

Re: Online Gambling Site

appears it may have something to do with William Hill have you contacted them in this country to resolve this?

I am awaiting a response from their management on the matter. In the meantime I'm going to make a complaint to the Gambling Commissioner at the following link:

https://www.gibraltar.gov.gi/remoteg...o-complainants

You will see under the Self exclusion, gambling limits/losses section that I clearly have a case.

[FlamingParrot]

Re: Online Gambling Site

Where on the British isles is Gibralter to me and most others its foreign

http://en.wikipedia.org/wiki/Government_of_Gibraltar:

Her Majesty's Government of Gibraltar is the democratically elected government of the British Overseas Territory of Gibraltar. The government has Queen Elizabeth II (represented by a governor - currently, Sir James Dutton) as its head of state.

ther must be a good reason why they are based there? Maybe its so everyone is covered by our laws and are run by honest upright citizens.

As I said above, it's for tax purposes. As you can see here, all companies have to be licensed and there are conditions that have to be met to qualify for a license: https://www.gibraltar.gov.gi/remotegambling

The Licensing Authority will only consider licensing blue chip companies with a proven track record in gambling, licensed in a reputable jurisdiction, of good financial standing and with a realistic business plan. Licences are generally difficult to obtain. As at 1^st September 2013 the licensed operators were as follows:-

If anyone is foolish enough to gamble their hardearned they should make damn sure its safe and regulated

I agree, and that's exactly what I said above. It looks like the OP was dealing with one of the best known companies around, WH have been running betting shops long before the internet was even thought of.

[deusextra]

Re: Online Gambling Site

I agree, and that's exactly what I said above. It looks like the OP was dealing with one of the best known companies around, WH have been running betting shops long before the internet was even though of.

I am dealing with a company owned by WHG (International) Limited.

'Under the terms of the deal William Hill paid Playtech's founder Teddy Sagi, £144.5m for various assets and affiliate companies.^[21] These included several online casino sites which William Hill continues to run under the name WHG.Playtech took a 29% stake in the new William Hill Online entity'

http://en.wikipedia.org/wiki/William_Hill_(bookmaker)