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We think that consumer law is not clear enough – it is out of date, it’s confusing and it’s incomplete.
The Consumer Rights Bill, now published in draft, will bring together, improve and update consumer law. It sets out a simple, modern framework of consumer rights.
Core Consumer Rights will be:
The Government has published a draft Consumer Rights Bill to enable consultation and consideration of the detail before it is formally introduced to Parliament.
What are my rights under the Bill?
You can learn more about these and our package of reforms:
Read our Minister's Blog
Hear about the Services rights
Read about the Digital rights
For details issues in the draft Bill, you can view our Response to our Consultations here.
You can also read our Frequently Asked Questions.
You can also view the draft Bill here and view the impact assessment and other documents here.
Quick Poll
(Click on http://discuss.bis.gov.uk/consumerrightsbill/ to 'vote')
As a consumer, what was the last thing you had a problem with?
View Results
We think that consumer law is not clear enough – it is out of date, it’s confusing and it’s incomplete.The Consumer Rights Bill, now published in draft, will bring together, improve and update consumer law. It sets out a simple, modern framework of consumer rights.
Core Consumer Rights will be:
- Right to get what you pay for.
- Right that goods and digital content are fit for purpose and services are provided with reasonable care and skill.
- Right that faults in what you buy will be put right free of charge, or a refund or replacement provided.
The Government has published a draft Consumer Rights Bill to enable consultation and consideration of the detail before it is formally introduced to Parliament.
What are my rights under the Bill?
You can learn more about these and our package of reforms:
Read our Minister's Blog
Hear about the Services rights
Read about the Digital rights
For details issues in the draft Bill, you can view our Response to our Consultations here.
You can also read our Frequently Asked Questions.
You can also view the draft Bill here and view the impact assessment and other documents here.
Quick Poll
(Click on http://discuss.bis.gov.uk/consumerrightsbill/ to 'vote')
As a consumer, what was the last thing you had a problem with?
- [*=left] A service
[*=left] A good
[*=left] Digital content
[*=left] Terms and conditions
[*=left] No problems
View Results
