Mediation or LBA

[Dinglydell]

I went to a campervan conversion company and verbally agreed on the sourcing of a van and conversion. The company issued an invoice, and I stupidly paid the full amount of 45k. There was no contract, terms and conditions, policies etc provided just the invoice. I visited the company on 22 dec, paid in 3 payments. Details on the invoice kept changing and despite asking for transparency of pricing, start and completion dates information was not forthcoming. I terminated the agreement in writing and finally a few weeks later the company agreed to a full refund but in 3 installments or when the van was built and sold to someone else, whichever was the soonest.

4 weeks ago I received the first installment. However, doing a dvla check the v5 changed on 28 Feb, and the tax status changed the following day. I contacted the company to ask if van had sold which they confirmed it had but it was not completed. The second payment was due today but has not been paid.

what should be my next steps?

[atticus]

The answer to the headline question is that you should write a letter before action, offering mediation. See the pre action protocol in the CPR: https://www.justice.gov.uk/courts/pr...action_conduct

[Dinglydell]

Thank you

The 2nd payment has been received.

As they have sold the vehicle to another customer and effectively been paid twice what is my legal standing given their offer said 3 instalments or when the vehicle was sold, whichever was the soonist?

[Dinglydell]

I have offered mediation on several occasions.