Its common sense to me that local govt, or any oorganisation cannot make rules [in its complaint policy to shut down a customer with rules that are above the law of the land;
Eg, If a customer says ''a trans woman is a man in a woman's dress and wig'', that is a legal right no matter if he says it on the street or to a local Cllr [or to customer service personnel]. He haven't incited hate, it's freedom of expression.
I say this because a friend has been snubbed / ostracized for something like this and refused customer service. I told the friend, there is legal case in the customer's favour... as long as no hate is purposely incited, or intention to cause distress and alarm
Am I right - a complaint policy must submit to law?
Eg, If a customer says ''a trans woman is a man in a woman's dress and wig'', that is a legal right no matter if he says it on the street or to a local Cllr [or to customer service personnel]. He haven't incited hate, it's freedom of expression.
I say this because a friend has been snubbed / ostracized for something like this and refused customer service. I told the friend, there is legal case in the customer's favour... as long as no hate is purposely incited, or intention to cause distress and alarm
Am I right - a complaint policy must submit to law?
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