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They lost my bag, a few years back.
They are an international airline and I flew Japan to USA. But suing their UK operation as I am a UK citizen.
Luggage office was not even open in USA airport. Called them and emailed them over the following few days trying to find my bag. No help whatsoever.
Went back to the airport to try to get a luggage report. Would not allow me in the carousel place. This was done within the first week of the bag going missing.
Pursued them on average twice a year for four years, always ignored. Apart from the first time when they said I did not report the missing luggage within one week so I had no claim. I tried to make a claim for the cost of the luggage after first three months. Same response. I pleaded my case, pointing out that they had not helped me from start to finish. No help, and no sympathy.
Started my claim this year. Their defence was a meagre two paragraphs, from their luggage people in the UK.
Then they missed the deadline for witness statement submissions. Said they had not received any final hearing notice. I twice asked them where their evidence was, having sent mine.
Then they made an application for leave to submit their evidence at a later date, after receiving a copy of the hearing notice that I had to have the Court send them (again) myself.
Their solicitor, recently hired, asks leave to amend their defence as it a 'complete defence' and states that, as I failed to report the luggage loss within 7 days, or make a claim within 2 years (as per Montreal convention), my claim must fail.
So, the final hearing is next Wednesday. Application hearing is Monday.
Thoughts?
They are an international airline and I flew Japan to USA. But suing their UK operation as I am a UK citizen.
Luggage office was not even open in USA airport. Called them and emailed them over the following few days trying to find my bag. No help whatsoever.
Went back to the airport to try to get a luggage report. Would not allow me in the carousel place. This was done within the first week of the bag going missing.
Pursued them on average twice a year for four years, always ignored. Apart from the first time when they said I did not report the missing luggage within one week so I had no claim. I tried to make a claim for the cost of the luggage after first three months. Same response. I pleaded my case, pointing out that they had not helped me from start to finish. No help, and no sympathy.
Started my claim this year. Their defence was a meagre two paragraphs, from their luggage people in the UK.
Then they missed the deadline for witness statement submissions. Said they had not received any final hearing notice. I twice asked them where their evidence was, having sent mine.
Then they made an application for leave to submit their evidence at a later date, after receiving a copy of the hearing notice that I had to have the Court send them (again) myself.
Their solicitor, recently hired, asks leave to amend their defence as it a 'complete defence' and states that, as I failed to report the luggage loss within 7 days, or make a claim within 2 years (as per Montreal convention), my claim must fail.
So, the final hearing is next Wednesday. Application hearing is Monday.
Thoughts?
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