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ASDA suspends account??

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  • ASDA suspends account??

    Hello, I have had an ASDA account for years. During the pandemic for about a year they have delivered the goods into boxes in the back of my estate car that is parkled on the street by my back gate in my disabled bay. The clear written instructions for the delivery to the car are included as part of the order. Last Tuesday their driver refused to deliver into the car, so I told him if he could not deliver it as specified in writing in the order to take it back and cancel the order. I raised a formal complaint to ASDA about and am getting a refund. (The next day, a different driver delivered the resubmitted order into the car as specified in the order.) The reasons for this method of delivery is that I am still partially shielding because I am in my late 70s and have co-morbitdities, and I am disabled using crutches and a wheelchair. The shielding is mentioned in the written instructions in the order. I even offered to come out and open the back hatch for him, but he refused.

    The misbehaviour was on the part of the driver who should not have brought the order if he did not want to deliver it as written in the order. I am being punished for the driver's misbehaviour. Do people believe I have grounds for a legal complaint about the account suspension?
    Tags: None

  • #2
    Hi CONTACTPOINT

    What exactly have they said or sent regarding the suspension of the account?

    You might have a case under the Disability Discrimination Act -

    https://www.equalityhumanrights.com/...discrimination

    Comment


    • #3
      Unless in NI I think you mean the Equalities Act (2010).

      Comment


      • #4
        Originally posted by Matty B View Post
        Unless in NI I think you mean the Equalities Act (2010).
        Yep, that's the one. The delivery driver (incident) could easily have resolved this at the time, by ringing the store to check previous delivery notes, this would have taken less then 5 minutes.

        You explained that you have disabilities to Asda, they've understood your health issues and accommodated you by delivering to your car, now because of the incident with one driver, they've ended your ability to shop and have goods delivered as requested.

        https://assets.publishing.service.go...definition.pdf

        Comment

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