Laymen's terms

[sakima]

What does the following statement actually mean?

Friends Helping at Home is an introductory agency operated under licence, as defined by the Care Quality Commission (CQC).

[des8]

I think it means that as an introductory agency they are not regulated by the Care Quality Commission.
They are exempt as stated on page 15 of the guide: https://www.cqc.org.uk/sites/default...ch_2015_01.pdf

"Also exempt are organisations that only help people find nurses or carers, such as employment agencies (sometimes known as introductory agencies), but who do not have any role in managing or directing the nursing or personal care that a nurse or carer provides".