Tweet
Hi
I moved into a property in January 2016. The previous owner part-exchanged with a building firm and so lived in the property until her new build was ready. She moved out in December 2015 and so the 'owners' for those few weeks were the building firm.
I first received a letter from this utility company for gas/electricity about 7 months ago. I sent them an email and telephoned them asking why I owed the amount they were claiming for. The dates they gave were for the December until 1 day after I completed and became the legal owner. So I told them via telephone and email that the debt was not mine.
I thought nothing more of it. But then my mother who lives 10 miles down the road received a letter from a debt collection agency acting on behalf of the utility company. I haven't lived at that address for about 5 years. I spoke to them immediately again confirming that I didn't owe this debt. They required proof and so I sent it. I heard nothing and so wrote to them again. I was told over the telephone that the initial proof was rejected and they required further documentation so I sent more. Again didn't hear anything and they keep saying they will be in touch soon.
I have emailed the utility company and was told they would not answer my query via email as this was not the correct email on the account! I replied obviously stating there never was an account but received nothing. I have emailed a complaint to the CEO but again nothing back.
I received a further letter from the debt collection agency saying they may take me to court and have added interest to the debt!
Not sure what more I can do to prove I am not the debtor. I have contacted the building firm who have said they will await for correspondence from the collection agency. I passed their details onto the debt collection but they haven't contacted them as far as I am aware.
It's really stressing me out. I have never had this kind of thing before as I have always paid everything on time. I am fearful of receiving court letters or a knock on the door. I know I am innocent but it's still mega stressful and I have got nowhere in months.
Can anybody recommend what I do next. If I am honest, it's incredibly frustrating, stressful and I want compensation as a matter of principle to be quite honest.
Appreciate any help
Cheers
I moved into a property in January 2016. The previous owner part-exchanged with a building firm and so lived in the property until her new build was ready. She moved out in December 2015 and so the 'owners' for those few weeks were the building firm.
I first received a letter from this utility company for gas/electricity about 7 months ago. I sent them an email and telephoned them asking why I owed the amount they were claiming for. The dates they gave were for the December until 1 day after I completed and became the legal owner. So I told them via telephone and email that the debt was not mine.
I thought nothing more of it. But then my mother who lives 10 miles down the road received a letter from a debt collection agency acting on behalf of the utility company. I haven't lived at that address for about 5 years. I spoke to them immediately again confirming that I didn't owe this debt. They required proof and so I sent it. I heard nothing and so wrote to them again. I was told over the telephone that the initial proof was rejected and they required further documentation so I sent more. Again didn't hear anything and they keep saying they will be in touch soon.
I have emailed the utility company and was told they would not answer my query via email as this was not the correct email on the account! I replied obviously stating there never was an account but received nothing. I have emailed a complaint to the CEO but again nothing back.
I received a further letter from the debt collection agency saying they may take me to court and have added interest to the debt!
Not sure what more I can do to prove I am not the debtor. I have contacted the building firm who have said they will await for correspondence from the collection agency. I passed their details onto the debt collection but they haven't contacted them as far as I am aware.
It's really stressing me out. I have never had this kind of thing before as I have always paid everything on time. I am fearful of receiving court letters or a knock on the door. I know I am innocent but it's still mega stressful and I have got nowhere in months.
Can anybody recommend what I do next. If I am honest, it's incredibly frustrating, stressful and I want compensation as a matter of principle to be quite honest.
Appreciate any help
Cheers
Comment