Tweet
Hi,
I'm asking this on behalf of my Spanish housemate – her English isn't so good when it comes to legal terms/contracts, etc.
She works for Nando's 6 days a week. Her day off is Sunday. Yesterday she came home fuming, because she had been left out of the tips division. When she asked the manager why she had been left out, the manager told her that it was because she hadn't attended a staff meeting last Sunday at 8:30am. Previously the manager had told her that the staff meeting was mostly for any grievances any employees had, and to chat about how things were going and how people were getting on, etc. She was also told it wasn't compulsory. My housemate finished her Saturday shift at 1am and got in at 2am. In order for her to get to work for the 8:30 meeting, she would have had to get up at 6.30. As things were going well (she's a good, hard worker and gets on well with everybody) she felt that she didn't need to attend.
Can Nando's withold her tips because of her not attending this meeting? I asked her how the tips are collected and she said most of them are cash payments left by customers to their waiters/waitresses. I thought that cash tips left for the server should go directly to the server unless the till is down, in which case the employer can use them to make up the balance?
She texted her boss last night to ask to see a copy of a contract today (she can't find her copy that she signed when she joined Nando's) and the boss is causing difficulties, saying that my housemate doesn't need to see her contract because there's nothing in there about tips, it's just something that Nando's do.
Can anyone offer her any help/advice? I feel like she's being taken advantage of because her English isn't the best and she's too gentle to cause a stink.
I'm asking this on behalf of my Spanish housemate – her English isn't so good when it comes to legal terms/contracts, etc.
She works for Nando's 6 days a week. Her day off is Sunday. Yesterday she came home fuming, because she had been left out of the tips division. When she asked the manager why she had been left out, the manager told her that it was because she hadn't attended a staff meeting last Sunday at 8:30am. Previously the manager had told her that the staff meeting was mostly for any grievances any employees had, and to chat about how things were going and how people were getting on, etc. She was also told it wasn't compulsory. My housemate finished her Saturday shift at 1am and got in at 2am. In order for her to get to work for the 8:30 meeting, she would have had to get up at 6.30. As things were going well (she's a good, hard worker and gets on well with everybody) she felt that she didn't need to attend.
Can Nando's withold her tips because of her not attending this meeting? I asked her how the tips are collected and she said most of them are cash payments left by customers to their waiters/waitresses. I thought that cash tips left for the server should go directly to the server unless the till is down, in which case the employer can use them to make up the balance?
She texted her boss last night to ask to see a copy of a contract today (she can't find her copy that she signed when she joined Nando's) and the boss is causing difficulties, saying that my housemate doesn't need to see her contract because there's nothing in there about tips, it's just something that Nando's do.
Can anyone offer her any help/advice? I feel like she's being taken advantage of because her English isn't the best and she's too gentle to cause a stink.
Comment