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My stomach hurts and I feel sick!
I started a locum assignment in October, to be paid weekly via an Umbrella company. The umbrella company has not paid me at all. The recruiter and the Umbrella both send texts weekly saying they've sent the money to my account but as I've used them several times in the past, I generally trust that of course they would have paid it, we have a signed contract, they are regulated, I took their word for it. I don't check texts/sms and I don't check my bank account. I do my work and that's it but now I need some money and my husband needed to file my tax returns but my bank balance seemed oddly and terrifyingly very low. Admittedly I don't like numbers. I shy away from calculations, numbers don't compute quickly or easily for me as the do others. My husband asked me to log into both banks accounts I have and we couldn't find wages.
We tried to find my wages amongst the transaction but found none. So I emailed them immediately which was at the weekend. Then I rang them first thing on Monday and the person I spoke to said she would listen to the call where the account details was given and I must have given them someone else's account number (not possible as I don't have anyone else's account details. Won't that even be against employment rules to not check the account has authorisation to work in the UK and doesn't match the name I registered with etc?). I asked when I'll hear back, she said within an hour but she never rang me I've not been able to speak to her since. She's never available. Whenever I call they say they're looking into it. They're not replying any of my emails.
Today I pushed my way to speak to a director who's name I'd found online. They said she was unavailable and passed me on to someone else. He says he's the Operations Director. He said
the money might be in my savings account or so and how come I've kept quiet all this while and waited till after 15 weeks of non payment. The first time was understandable but not after that. It's a lot of money and it has left their account and they can't pay it twice.
I didn't wait or keep quiet. The assignment was for just over 3months ending this month. I've used this Umbrella company in 2020 and 2021. I gave them my correct account details. His company has a duty to pay to the account I gave them. I asked him who's account was it paid to; he said he can't say. I asked is it the account I gave during the call? he said he can't say. He can't say anything until the bank tells him where it went. I said but your account and systems will show where you sent it to. He said he can't give me that information as he could be giving me someone else's information.
What can I do??
I started a locum assignment in October, to be paid weekly via an Umbrella company. The umbrella company has not paid me at all. The recruiter and the Umbrella both send texts weekly saying they've sent the money to my account but as I've used them several times in the past, I generally trust that of course they would have paid it, we have a signed contract, they are regulated, I took their word for it. I don't check texts/sms and I don't check my bank account. I do my work and that's it but now I need some money and my husband needed to file my tax returns but my bank balance seemed oddly and terrifyingly very low. Admittedly I don't like numbers. I shy away from calculations, numbers don't compute quickly or easily for me as the do others. My husband asked me to log into both banks accounts I have and we couldn't find wages.
We tried to find my wages amongst the transaction but found none. So I emailed them immediately which was at the weekend. Then I rang them first thing on Monday and the person I spoke to said she would listen to the call where the account details was given and I must have given them someone else's account number (not possible as I don't have anyone else's account details. Won't that even be against employment rules to not check the account has authorisation to work in the UK and doesn't match the name I registered with etc?). I asked when I'll hear back, she said within an hour but she never rang me I've not been able to speak to her since. She's never available. Whenever I call they say they're looking into it. They're not replying any of my emails.
Today I pushed my way to speak to a director who's name I'd found online. They said she was unavailable and passed me on to someone else. He says he's the Operations Director. He said
the money might be in my savings account or so and how come I've kept quiet all this while and waited till after 15 weeks of non payment. The first time was understandable but not after that. It's a lot of money and it has left their account and they can't pay it twice.
I didn't wait or keep quiet. The assignment was for just over 3months ending this month. I've used this Umbrella company in 2020 and 2021. I gave them my correct account details. His company has a duty to pay to the account I gave them. I asked him who's account was it paid to; he said he can't say. I asked is it the account I gave during the call? he said he can't say. He can't say anything until the bank tells him where it went. I said but your account and systems will show where you sent it to. He said he can't give me that information as he could be giving me someone else's information.
What can I do??
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