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Hi, brief details..
on the 27th July was told that tuition fee loan would be accepted for a module due to start in October 2015.
I lost a close family member prior to this plus also my wife suffered a miscarriage of our 4th child (1st week in August).
Delayed our holiday because of this.
Got back end of august, checked my emails from OU, just to keep informed of various things etc..to be told via email, I was given wrong incorrect information during the telephone call in July and that I would have to pay the fee before the module started.
I applied to SFE way before and was shown as being paid in three stages to the Open Uni.
I have set the complaints procedure going with the OU however they haven't upheld my complaint thus far even though they admitted they made an error.
I now cannot study so have to re apply next year (2016), switch my degree onto the new pathway and I will have to pay the full fee structure as I am a pre 2012 student so thus far, until their error, was on Transitional funding. Student Finance England would have seen this as the amount was only £450 not £1250 for a post 2012 student. Why on earth wasn't this raised by SFE to the Open university..I did inform the OU and they said my initial application was going to be accepted and "not too worry"..
Just feel severely let down by the Open University and now have to write a letter and send it as the last part of their complaints and appeals procedures, their error is going to cost me approximately £13,000 in fees rather than £4-5000 based on the pre 2012 funding which I would have had until 2017.
on the 27th July was told that tuition fee loan would be accepted for a module due to start in October 2015.
I lost a close family member prior to this plus also my wife suffered a miscarriage of our 4th child (1st week in August).
Delayed our holiday because of this.
Got back end of august, checked my emails from OU, just to keep informed of various things etc..to be told via email, I was given wrong incorrect information during the telephone call in July and that I would have to pay the fee before the module started.
I applied to SFE way before and was shown as being paid in three stages to the Open Uni.
I have set the complaints procedure going with the OU however they haven't upheld my complaint thus far even though they admitted they made an error.
I now cannot study so have to re apply next year (2016), switch my degree onto the new pathway and I will have to pay the full fee structure as I am a pre 2012 student so thus far, until their error, was on Transitional funding. Student Finance England would have seen this as the amount was only £450 not £1250 for a post 2012 student. Why on earth wasn't this raised by SFE to the Open university..I did inform the OU and they said my initial application was going to be accepted and "not too worry"..
Just feel severely let down by the Open University and now have to write a letter and send it as the last part of their complaints and appeals procedures, their error is going to cost me approximately £13,000 in fees rather than £4-5000 based on the pre 2012 funding which I would have had until 2017.
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