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Hi, I wonder if somebody could tell me what my rights are with Viagogo. I purchased tickets for a event in November this year. Knew I'd paid well over face value but were front row seats as a gift. Tickets arrived and they are for Stalls towards the back. I informed by email straight away (no phone contact numbers are available for Viagogo unless your event is within 72 hours) finally today, two months later having messaged them 11 times I recieved these "options" from them;
You could either:
Option #1 - Receive £65 to the payment method used when purchasing the ticket(s)
Option #2 - Receive a voucher for £75, which would be valid for a year and can be redeemed against any ticket(s)
Option #3 - You may return the ticket(s) and we will attempt to find replacement ticket(s). If you choose this, we ask that you return the tickets you have received to the following address:
Option 3 doesn't specify I will receive any form of refund. If I choose Option 2 I will be paying £85 for a ticket with a face value of £45, plus these tickets are still on general sale by the venue.
I believe in my opinion I should be given a complete refund as I have not recieved the goods I've paid for (all be it if Viagogo have been stitched up by their seller, that's there business problem) but I've no idea the legal position. Any advice would be greatly appreciated.
You could either:
Option #1 - Receive £65 to the payment method used when purchasing the ticket(s)
Option #2 - Receive a voucher for £75, which would be valid for a year and can be redeemed against any ticket(s)
Option #3 - You may return the ticket(s) and we will attempt to find replacement ticket(s). If you choose this, we ask that you return the tickets you have received to the following address:
Option 3 doesn't specify I will receive any form of refund. If I choose Option 2 I will be paying £85 for a ticket with a face value of £45, plus these tickets are still on general sale by the venue.
I believe in my opinion I should be given a complete refund as I have not recieved the goods I've paid for (all be it if Viagogo have been stitched up by their seller, that's there business problem) but I've no idea the legal position. Any advice would be greatly appreciated.
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