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I am returning a NAS box which had to be activated using a code given on the box. This didn't work ( after several tries ) even though correctly connected to the internet. Just asking to confirm that this counts as a fault even if it was just due to the manufacturer's server not working properly.
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Re: Non - working activation - Fault ?
Are you having difficulties returning the NAS box? Did you contact the manufacturer when the problem occurred and was it resolved?Originally posted by catquest View Post
If the code works but was an error on the manufacturers server in terms of validating the code, then I wouldn't say that was a fault, if you were given a new code then arguably yes that could be a fault but I don't know if the code of the NAS box is specific or an alternative can be given.If you have a question about the voluntary termination process, please read this guide first, as it should have all the answers you need. Please do not hijack another person's thread as I will not respond to you
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