three contract

[j4mes]

Hi guys,

Happy new year and all the best for 2016

My brother in law has a contract with three and has done for some time within the original term. Last month he was charged extra for "another device" by three (£8.00) and called them. They admitted they could see he didn't request it or take it out but this month have charged him £1 extra again.

Legally could he cancel the direct debit and walk away from the contract as they've admitted he wasn't responsible for the extra charges but continue to charge him for something he didn't agree to, nor want.

Thanks

[nemesis45]

Re: three contract

Hi guys,

Happy new year and all the best for 2016

My brother in law has a contract with three and has done for some time within the original term. Last month he was charged extra for "another device" by three (£8.00) and called them. They admitted they could see he didn't request it or take it out but this month have charged him £1 extra again.

Legally could he cancel the direct debit and walk away from the contract as they've admitted he wasn't responsible for the extra charges but continue to charge him for something he didn't agree to, nor want.

Thanks

Good morning,
It is unwise in the extreme to attempt to walk away from a phone service contract, the phone providers are
very quick to slap on large cancellation penalties.
Sell debts on to a debt purchaser which may well start court action.

nem

[j4mes]

Re: three contract

What would be the best course of action to take?

[nemesis45]

Re: three contract

Good morning,
It is unwise in the extreme to attempt to walk away from a phone service contract, the phone providers are
very quick to slap on large cancellation penalties.
Sell debts on to a debt purchaser which may well start court action.

nem

A formal complaint is the classic way forward, it requires the recipient to investigate
and respond within 56 days.
Best addressed to senior management / director level person.

nem

[ostell]

Re: three contract

Does this help ( from ceomail)


Three


Mr David Dyson Chief Executive

Email david.dyson@three.co.uk
Telephone 01628 765000
Switchboard 01628 765000
Website http://www.three.co.uk