Epson printer - cashback impossible to claim

[DuffNCustard]

Tempted by a £60 cash-back offer, I bought an Epson printer and some ink to go with it from Amazon in January. It was advertised as a cashback so long as I bought both qualifying printer and ink. Having received the order I registered with Epson and allowed them to use 'my details' and loaded up my Amaxon order acknowledgement as proof of purchase. Epson rejected this, so I loaded up my invoice which was again rejected. I contacted Amazon customer support who said that they would mail me my VAT invoice and that this would be proof of purchase. It never arrived. I called Amazon support and they promised me that they would email me my VAT invoice, they didn't.

I am so put out that on point of principle I won't be put off. What is my best course of action? I have fulfilled the requirements of the Epson campaign, they refuse to tell my why my documents are not acceptable and Amazon are yessing me to death over the VAT invoice. How do I compel Amazon? or alternatively have I enough ammo to lodge a claim in the small claims court?

thanks in advance folks!

[GAZZA59]

Re: Epson printer - cashback impossible to claim

Hi
Any update/luck with your claim? I hope so.

All the best
Gaz

[AlexJNorton]

Having bought a couple of 'cheap' printers (under £50) which very quickly went wrong I knew I needed to invest a bit more. I use a small brother all in one at work, which was easy to set up and use and having compared a few makes and models, that's I have bought exactly Brother printer. This one was a piece of cake to set of on my wireless network, install on both my laptops (work and personal) and it comes ready to work. It's too early to tell if I suffer the same fate with this one as my others, but I have been reassured by the simplicity of operation, online support function and the quality of the toners, namely brother tn760 toner. Front loading paper tray makes it so much easier too, no fiddly stacks to put in and take out each time. Automatic double-sided printing is a boon. So far, I'm loving it.

[ostell]

Not bad for a 5 year old thread