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RANT - The horrors of shopping :(
As per the title, this is a RANT more than anything else. 
CHAPTER ONE
Two weeks ago I ordered a cooker from Argos. I thought it would make things easier if I got them to install it rather than having to find an electrician to do it separately. I was told delivery would be in a maximum of 14 days and my email said I'd be contacted by Sunday December 7th to inform me about delivery, but no one did. Yesterday I went to the website to track the order and there was just something saying I'd be contacted, but not saying when. I rang customer service and the guy who answered told me "Your delivery was arranged for today between 7 and 7". I said no one had notified me but luckily I'd been in all day, yet no one had called to deliver anything and, although it wasn't 7 yet, it wasn't long, should I expect it before 7 then? He then said that it had to be changed due to "stock issues" I said when I placed the order it appeared as being in stock for delivery within 14 days, he just apologised time and again and said someone would ring me in 7 to 10 days! :scared: :scared: :scared: At that point I totally lost it and told him I didn't want apologies, :yell: :yell: :yell:I wanted a cooker delivered, and that I wanted to speak to a manager who knew what was going on and could offer me a solution, not apologies. :santa_cheesy:
The lady I was put through sounded helpful and she said that guy was new and that was the first call he took. Fair enough, but surely he should have been trained how to use the database to find out information, and to ask someone else if in doubt. It turns out everything he told me was poppycock! :mad2: :mad2: :mad2: They had over 300 of those cookers in stock and what was meant to happen yesterday is that it was sent over to the installation company. The manager said I'd been given all the wrong info and someone would call me today to ask me a few questions about the area where the cooker would be installed, so it could be done this week. As it was after 5 and I didn't receive a call, I rang them again, to be told they were going to ring the installation company tomorrow morning because they'd already closed for the day and they couldn't tell me any more. I said this was a complete shambles and I wasn't going to buy from Argos ever again and I'd be setting up a blog to tell everyone what a shambles Argos was and link to it from all the social media networks and consumer sites as well as complaining to Trading Standards (and everyone else!) unless I got this sorted this week. :director::director::director::director:
CHAPTER TWO
I bought a cheap pair of crimping pliers on eBay at the w/e. Was impressed to see they were delivered so quickly despite opting for the free 2nd class postage option, until I opened the package. The pliers inside bore no resemblance to the item shown on eBay, in fact, you can't crimp anything with these because there's a large gap in the middle.
These are the pliers shown on eBay, note the round indentations:
These are the ones I got delivered:
Quite clearly not the same item! I've started the return process but I have to give the seller till the 19th to respond!
I'm going to have to order another pair from elsewhere, for the price, I can't wait forever.
masroll:
CHAPTER THREE
In view of the above, one would think buying online is a nightmare, long live the good ol' bricks and mortar shop. Not so.
I went to a craft shop where I bought a few tidbits, some were loose beads that you had to put in little plastic bags and write the price on each one. I paid, left the shop and came home, only to find the amounts on the bags don't add up to the amount I was charged. 
I was overcharged and didn't realise and now it's too late to go back to the shop which is in another town and I've just got a card receipt for the total, not an itemised one. :mad2:
Who says shopping is fun? :noidea:
Rant over :santa1:
CHAPTER ONE
Two weeks ago I ordered a cooker from Argos. I thought it would make things easier if I got them to install it rather than having to find an electrician to do it separately. I was told delivery would be in a maximum of 14 days and my email said I'd be contacted by Sunday December 7th to inform me about delivery, but no one did. Yesterday I went to the website to track the order and there was just something saying I'd be contacted, but not saying when. I rang customer service and the guy who answered told me "Your delivery was arranged for today between 7 and 7". I said no one had notified me but luckily I'd been in all day, yet no one had called to deliver anything and, although it wasn't 7 yet, it wasn't long, should I expect it before 7 then? He then said that it had to be changed due to "stock issues" I said when I placed the order it appeared as being in stock for delivery within 14 days, he just apologised time and again and said someone would ring me in 7 to 10 days! :scared: :scared: :scared: At that point I totally lost it and told him I didn't want apologies, :yell: :yell: :yell:I wanted a cooker delivered, and that I wanted to speak to a manager who knew what was going on and could offer me a solution, not apologies. :santa_cheesy:
The lady I was put through sounded helpful and she said that guy was new and that was the first call he took. Fair enough, but surely he should have been trained how to use the database to find out information, and to ask someone else if in doubt. It turns out everything he told me was poppycock! :mad2: :mad2: :mad2: They had over 300 of those cookers in stock and what was meant to happen yesterday is that it was sent over to the installation company. The manager said I'd been given all the wrong info and someone would call me today to ask me a few questions about the area where the cooker would be installed, so it could be done this week. As it was after 5 and I didn't receive a call, I rang them again, to be told they were going to ring the installation company tomorrow morning because they'd already closed for the day and they couldn't tell me any more. I said this was a complete shambles and I wasn't going to buy from Argos ever again and I'd be setting up a blog to tell everyone what a shambles Argos was and link to it from all the social media networks and consumer sites as well as complaining to Trading Standards (and everyone else!) unless I got this sorted this week. :director::director::director::director:
CHAPTER TWO
I bought a cheap pair of crimping pliers on eBay at the w/e. Was impressed to see they were delivered so quickly despite opting for the free 2nd class postage option, until I opened the package. The pliers inside bore no resemblance to the item shown on eBay, in fact, you can't crimp anything with these because there's a large gap in the middle.
These are the pliers shown on eBay, note the round indentations:
These are the ones I got delivered:
Quite clearly not the same item! I've started the return process but I have to give the seller till the 19th to respond!
I'm going to have to order another pair from elsewhere, for the price, I can't wait forever.
masroll:CHAPTER THREE
In view of the above, one would think buying online is a nightmare, long live the good ol' bricks and mortar shop. Not so.
I went to a craft shop where I bought a few tidbits, some were loose beads that you had to put in little plastic bags and write the price on each one. I paid, left the shop and came home, only to find the amounts on the bags don't add up to the amount I was charged. I was overcharged and didn't realise and now it's too late to go back to the shop which is in another town and I've just got a card receipt for the total, not an itemised one. :mad2:Who says shopping is fun? :noidea:
Rant over :santa1:
Given the price of the pliers and the price of postage, this will likely result in a loss for the seller. 
:confused2: They wanted to know my experience with them when I allegedly called them on the 4th, which I never did! 
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