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Good morning all,
I recently hired a Motorhome from a local one man/one van company. Period of hire was 5 days at a cost of £460 + £750 deposit (unlimited mileage).
I collected motorhome on a narrow street and did a quick check for damage (owner and myself did a quick look round) but nothing was signed, upon collection Motorhome had just under a quarter tank of fuel.
On the second day of the hire Motorhome died on the side of the motorway (after approx 200 miles). Cause of failure was faulty turbo which caused Diesel run on which terrified both me and my daughter.
Eventually after 45 minutes on the side of the motorway with my teenage daughter we were recovered, we were then towed (at the Motorhome owners insistence) all the way back to Bristol. Motorhome was left by recovery company at garage of owners choice and I then popped to his home and dropped keys off (no alternative motorhome was offered).
24 hrs later owner contacts me to advise he has found a scratch on motorhome and is retaining my deposit (he has refunded the original £460 hire fee).
Questions/issues are -
1. I am unaware of scratch and contest it was done by myself, scratch could have been there before hire commenced, while vehicle was being received or while vehicle was left unattended in street after recovery.
2. I have lost 3/4 of a tank of diesel, the monies paid for overnight pitches booked in advance and my holiday
.
Where do I stand with a) contesting the deposit retention and b) reclaiming some or all of the monies lost in diesel/booked pitches.
I have also had to pay for alternative accommodation to continue my holiday.
Thanks for your help in advance.
I recently hired a Motorhome from a local one man/one van company. Period of hire was 5 days at a cost of £460 + £750 deposit (unlimited mileage).
I collected motorhome on a narrow street and did a quick check for damage (owner and myself did a quick look round) but nothing was signed, upon collection Motorhome had just under a quarter tank of fuel.
On the second day of the hire Motorhome died on the side of the motorway (after approx 200 miles). Cause of failure was faulty turbo which caused Diesel run on which terrified both me and my daughter.
Eventually after 45 minutes on the side of the motorway with my teenage daughter we were recovered, we were then towed (at the Motorhome owners insistence) all the way back to Bristol. Motorhome was left by recovery company at garage of owners choice and I then popped to his home and dropped keys off (no alternative motorhome was offered).
24 hrs later owner contacts me to advise he has found a scratch on motorhome and is retaining my deposit (he has refunded the original £460 hire fee).
Questions/issues are -
1. I am unaware of scratch and contest it was done by myself, scratch could have been there before hire commenced, while vehicle was being received or while vehicle was left unattended in street after recovery.
2. I have lost 3/4 of a tank of diesel, the monies paid for overnight pitches booked in advance and my holiday
.Where do I stand with a) contesting the deposit retention and b) reclaiming some or all of the monies lost in diesel/booked pitches.
I have also had to pay for alternative accommodation to continue my holiday.
Thanks for your help in advance.
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