Hi All,
I have had my iPhone 4s for 15 months, bought under contract with 3 from carphone warehouse in the UK.
Apple warranty is 1 year only but under EU-wide Consumer Laws & Sale of Goods Act 1979 this can be extended for 2+ years in the UK.
The iPhone has developed a manufactures fault as the wi fi does not work (switch dimmed out). I had this diagnosed at the apple store.
Apple said they would fix the phone under EU Law & SOGA if I bought it direct from them but as I bought it from carphone warehouse, they stated that after 1 year I must speak to the retailer. Now carphone warehouse (retailer) say they only follow apple's 1 year warranty on iPhones and it would be a chargeable repair (£160). Even though Apple said the warranty would be for at least 2 years for a free replacement had I bought it from them.
Carphone warehouse did mention about proving the fault was there in the first 6 months but of course it has only shown itself now otherwise I would have reported it within 6 months which they have no record of me doing. This may have got me a replacement for free but I was thinking along the lines of: satisfactory quality, fit for purpose & durability. I am 15 months through a 24 month contract with an iPhone that I mainly used for wi fi which does not work (particular purpose).
Any ideas if it is Apple or Carphone Warehouse I should be challenging as they both seem to be pointing fingers at each other?!
I have had my iPhone 4s for 15 months, bought under contract with 3 from carphone warehouse in the UK.
Apple warranty is 1 year only but under EU-wide Consumer Laws & Sale of Goods Act 1979 this can be extended for 2+ years in the UK.
The iPhone has developed a manufactures fault as the wi fi does not work (switch dimmed out). I had this diagnosed at the apple store.
Apple said they would fix the phone under EU Law & SOGA if I bought it direct from them but as I bought it from carphone warehouse, they stated that after 1 year I must speak to the retailer. Now carphone warehouse (retailer) say they only follow apple's 1 year warranty on iPhones and it would be a chargeable repair (£160). Even though Apple said the warranty would be for at least 2 years for a free replacement had I bought it from them.
Carphone warehouse did mention about proving the fault was there in the first 6 months but of course it has only shown itself now otherwise I would have reported it within 6 months which they have no record of me doing. This may have got me a replacement for free but I was thinking along the lines of: satisfactory quality, fit for purpose & durability. I am 15 months through a 24 month contract with an iPhone that I mainly used for wi fi which does not work (particular purpose).
Any ideas if it is Apple or Carphone Warehouse I should be challenging as they both seem to be pointing fingers at each other?!