• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

iPhone Faulty - Apple vs Carphone Warehouse

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • iPhone Faulty - Apple vs Carphone Warehouse

    Hi All,

    I have had my iPhone 4s for 15 months, bought under contract with 3 from carphone warehouse in the UK.
    Apple warranty is 1 year only but under EU-wide Consumer Laws & Sale of Goods Act 1979 this can be extended for 2+ years in the UK.

    The iPhone has developed a manufactures fault as the wi fi does not work (switch dimmed out). I had this diagnosed at the apple store.

    Apple said they would fix the phone under EU Law & SOGA if I bought it direct from them but as I bought it from carphone warehouse, they stated that after 1 year I must speak to the retailer. Now carphone warehouse (retailer) say they only follow apple's 1 year warranty on iPhones and it would be a chargeable repair (£160). Even though Apple said the warranty would be for at least 2 years for a free replacement had I bought it from them.

    Carphone warehouse did mention about proving the fault was there in the first 6 months but of course it has only shown itself now otherwise I would have reported it within 6 months which they have no record of me doing. This may have got me a replacement for free but I was thinking along the lines of: satisfactory quality, fit for purpose & durability. I am 15 months through a 24 month contract with an iPhone that I mainly used for wi fi which does not work (particular purpose).

    Any ideas if it is Apple or Carphone Warehouse I should be challenging as they both seem to be pointing fingers at each other?!
    Last edited by outlandish; 21st November 2013, 11:06:AM.
    Tags: None

View our Terms and Conditions

LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
Working...
X