Tweet
Hi,
First post on here, I know there has been similar threads on here, but none quite similar to mine, so any help is greatly appreciated.
On Friday night I went to a bar in the city of London and was told on entering it was their 'policy' that I had to check my bag into their cloak room, which I did. There was no charge for this but I was given a numbered ticket. I saw the tag being sellotaped onto my bag and it was taken into the back.
When I came to collect my bag later they told me they didn't have it, and I would have to wait until everyone had left, Which I did. Once everyone had left again I was told they didn't have it, and they must have given to someone by mistake. I was given the managers card and told to contact them the next day. They pointed to their sign saying they do not accept responsibility for property, I pointed out another sign that said it was their policy to put my bag in there in the first place, and they have a duty of care. I noticed a distinct change of attitude in the manager.
With no other option I had to leave and since then I only managed to get hold of someone on Monday (they were closed all weekend), even then I only got hold of the manager after I went in there in person. I had already emailed them on Sunday saying they were hard to get hold of, and if they have had my bag handed back in. On Monday they said it had not. Today they also said that it had not. The new manager I was speaking to earlier this afternoon mentioned compensation, but I spoke to him this evening he didn't mention it.
I have now followed up with an email saying that I think its fair I receive compensation so I can replace the laptop and the bag, as it was the bar's negligence that they have handed it to someone else who it didn't belong to.
Basically what Im asking is, am I legally right here? Surely they have been negligent, they can just put a sign up saying no responsibility when I was told I had to put my bag in the cloakroom in the first place?!
Again, any help is greatly appreciated.
Thanks.
First post on here, I know there has been similar threads on here, but none quite similar to mine, so any help is greatly appreciated.
On Friday night I went to a bar in the city of London and was told on entering it was their 'policy' that I had to check my bag into their cloak room, which I did. There was no charge for this but I was given a numbered ticket. I saw the tag being sellotaped onto my bag and it was taken into the back.
When I came to collect my bag later they told me they didn't have it, and I would have to wait until everyone had left, Which I did. Once everyone had left again I was told they didn't have it, and they must have given to someone by mistake. I was given the managers card and told to contact them the next day. They pointed to their sign saying they do not accept responsibility for property, I pointed out another sign that said it was their policy to put my bag in there in the first place, and they have a duty of care. I noticed a distinct change of attitude in the manager.
With no other option I had to leave and since then I only managed to get hold of someone on Monday (they were closed all weekend), even then I only got hold of the manager after I went in there in person. I had already emailed them on Sunday saying they were hard to get hold of, and if they have had my bag handed back in. On Monday they said it had not. Today they also said that it had not. The new manager I was speaking to earlier this afternoon mentioned compensation, but I spoke to him this evening he didn't mention it.
I have now followed up with an email saying that I think its fair I receive compensation so I can replace the laptop and the bag, as it was the bar's negligence that they have handed it to someone else who it didn't belong to.
Basically what Im asking is, am I legally right here? Surely they have been negligent, they can just put a sign up saying no responsibility when I was told I had to put my bag in the cloakroom in the first place?!
Again, any help is greatly appreciated.
Thanks.
Comment